Clinical Client Analyst, Clinical Consulting - National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Clinical Client Analyst provides strategic, operational and/or administrative support to the Clinical Consulting department and/or Client Management department. Assistance to Clinical Consultant pharmacists and/or Client Management department may include preparing client deliverables, addressing client inquiries, completing activities required for reporting, and analysis. Act as client and internal resource with strong system and service skills. This position may provide client facing support: sales support, account management support, routine client meetings, client performance review meetings.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Provide operational and administrative support to Clinical Consultants to help ensure superior account management with focus on client retention/satisfaction
• Deliver high quality reports including appropriate formatting, with minimal supervision
• Prepare client-specific deliverables including, but not limited to, formulary and utilization management extracts, Preferred Drug Lists, clinical program collateral, Medispan updates, P&T documentation
• Ability to prioritize workload and meet internal and client deliverable timelines/deadlines
• Triage inquiries (via mailbox or task intake system) and assure all inquiries are directed and responded to within service level guarantees
• Provide assistance in the implementation/maintenance of clients
• Assist in identifying report automation opportunities to increase efficiencies within the Clinical Consulting department
• Create report documentation and maintain standard operating procedures.
• Working closely with management in preparation for client/finalist meetings. May involve assistance with quarterly performance reviews through reporting and PowerPoint slide creation
• Provide analytical support in the development of clinically focused reports and programs
• Validate source documentation, data, and interpretation of outputs/report results
• Conduct testing and provide results based on given criteria
• Actively participate on client calls, interdepartmental calls, and team meetings, as applicable
• Display an eagerness to learn and grow within the Clinical Consulting team
• Collaborate with other departments outside of Clinical Consulting to meet all expectations, deliverables, and timelines
• Maintain tools (databases, macros, etc.) by developing, organizing, and collaborating
• Serve as subject matter expert in area and has ability to train others. May act as a mentor to Clinical Client Specialist

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Active and unrestricted Pharmacy Technician National Certification (PTCB) where required by state law or ability to obtain within 1 year of employment
• 2+ years of experience working in a pharmacy related role or 2+ years of PBM experience
• 2+ years of experience working with Excel (Formatting cells, managing worksheets, functions and formula’s (SUM, VLOOKUP, XLOOKUP), filtering and sorting data, pivot tables, working with macros
• Intermediate level of proficiency with Microsoft Word (write and modify word documents) and PowerPoint (ability to create and edit slides)
• Must be 18 years of age or older

Preferred Qualifications:

• Knowledge of pharmacy terminology (NDC, GPI, Therapeutic Class) if not Pharmacy Technician certified
• Experience working in one or more of the following systems: RxClaim (AS400), RxBuilder, RxTrack, Showcase or Attachmate. Specific systems may be used in some roles but not others
• Knowledge of SharePoint administration
• Knowledge of Visio
• Basic to Intermediate level of working knowledge of Microsoft Access

Soft Skills:

• Ability to manage multiple concurrent tasks and prioritize to meet deliverable expectations
• Strong computer and reporting skills: ability to understand, generate, organize, compile, and manipulate data reporting systems with minimal training
• Strong verbal and written communication skills; ability to speak and write clearly and concisely to individuals or groups
• Superior interpersonal, performance management, problem solving and organizational skills

• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The salary range for this role is $23.70 to $46.35 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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