Project Coordinator

Job Purpose

The Project Coordinator works closely with members of Client Success and Operations to ensure day-to-day campaign objectives and deliverables are being met on all client campaigns. This would include maintaining project plans and project management, meeting preparation and support, campaign deliverable documentation, engagement center liaison, day-to-day campaign oversight, and more.

Essential Functions And Responsibilities

• Works with Client Success to gather detailed information about the client’s business, sales structure, marketing strategies, campaign objectives, and deliverables to facilitate effective campaign on-boarding.
• Creates and manages the Campaign Project Plan, including but not limited to monitoring tasks, timelines, and key milestones.
• Provides ongoing communication and status updates as it relates to the time, cost, and scope of the designated campaign.
• Reviews and understands the client’s company, products/services, customers, buyer pain-points, buying cycle stages, competitors and target audience.
• Conducts Salesforce review and management.
• Facilitates internal meetings.
• Provides support with campaign set-up activities.
• Conducts ongoing internal reviews with the campaign team to identify and resolve performance gaps.
• Monitors the overall performance of the designated campaign to ensure quality and timeline objectives are on target.
• Ensures timely escalation of problems and change requests to appropriate management staff.
• Works in tandem with Client Success on client-related activities and requests, i.e. progress reviews, client visits, SBR/QBR’s, MyAccount/Reporting overview, etc.
  
  

Qualifications

• Strong verbal and written communication skills.
• Strong active listening skills.
• Demonstrates leadership skills through professionalism and teamwork.
• Ability to communicate thoughts, ideas, information, messages and other verbal or written information (which may contain technical material) in a logical, organized, and coherent manner.
• Effectively prioritizes and shares the ideas and needs of others to develop strategies.
• Demonstrates critical and creative thinking and problem-solving skills.
• Demonstrates ability to be proactive and task orientated.
• Ability to build strong relationships, gain credibility, and partner with clients, internal customers, and peers.
• Ability to learn and understand how to benchmark and measure effectiveness of programs and campaigns to drive change for improvements.
• Ability to organize, prioritize or schedule multiple tasks in a deadline-driven environment.
• Ability to develop realistic action plans while being sensitive to time constraints and resource availability.
• Ability to obtain information necessary and seek input and approval from appropriate resources when making decisions.
• Comfortable with commitment and change; able to deal with and escalate emergencies as necessary.
  
  

Education And Experience

• High School Diploma or GED Equivalent required. Associate’s degree preferred.
• 1+ year of Televerde calling experience.
• Experience with Microsoft Word, Excel, and PowerPoint.
• Sales Development Representative experience preferred.
• Smartsheet and Salesforce experience preferred.
  
  

Working Conditions/ Physical Requirements

Essential physical requirements of this job include:

• Ability to move wrists, hands, and/or fingers in a repetitive motion.
• Ability to continuously stand, walk, reach, kneel, bend, stoop, push/pull, and sit.
• Ability to lift 25 pounds occasionally.
• Communicating effectively with employees, vendors, and clients.
• Continuously working at a desk and computer.
  
  

This job description is not meant to be all-inclusive of the duties and responsibilities of the job and may change at any time without notice.

Televerde provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.