Operations Manager

Salary Starting at: $98,000/Year + Bonus (Depending on experience)

Job Summary

The Operations Manager reports directly to the General Manager and is responsible for overseeing the branch’s warehousing, delivery functions, inventory, and warehouse equipment. This position plays a key leadership role in aligning daily operations with Woodgrain’s growth strategy and ensuring team execution of business objectives, safety standards, and performance goals. This role requires a high degree of initiative, a results-driven mindset, and the ability to lead and motivate teams in a fast-paced and evolving environment. The ideal candidate will thrive under pressure, drive continuous improvement, and maintain a strong presence on the floor to ensure safety, efficiency, and quality throughout all operational areas.

Duties And Responsibilities

Operations Management

• Lead daily operations across Production, Warehouse, and Delivery functions
• Ensure a safe working environment and full compliance with OSHA and company safety policies
• Monitor and improve material, equipment, and labor efficiency
• Review and analyze reports related to inventory accuracy, order fulfillment, and production output
• Oversee quality control for millwork and door shop output to meet customer expectations
• Ensure all team members are properly trained and cross-trained
• Safeguard company assets through security protocols and process controls
  
  

Strategic Execution & Continuous Improvement

• Translate Woodgrain’s strategic goals into actionable branch-level plans
• Drive productivity improvements and waste reduction through proactive planning
• Utilize Root Cause Analysis to address and permanently resolve operational issues
• Engage associates in continuous improvement planning and execution
• Communicate priorities and progress in daily team huddles and monthly department meetings
  
  

Leadership and Communication

• Foster a culture of safety, accountability, and teamwork
• Build trust and engagement among team members
• Clearly communicate expectations and the importance of each associate’s role
• Inspire a shared commitment to operational excellence and customer satisfaction
• Supervisory Responsibilities:
• Directly supervise a team of Supervisors, Leads, and Operations Associates
• Responsible for interviewing, hiring, training, coaching, and developing staff
• Oversee daily planning, performance evaluations, and employee relations
• Ensure all supervisory responsibilities are carried out in compliance with company policies and legal requirements
  
  

Requirements

• Education & Experience
• Bachelor’s degree preferred
• 3–5 years of experience leading a distribution center or branch operation
• Experience in the millwork or building materials industry highly desirable
  
  

Skills & Knowledge

• Proven ability to manage production, warehouse, and delivery operations
• Strong business acumen and the ability to interpret financial reports and KPIs
• Proficiency in Microsoft Office (especially Excel and Word)
• Familiarity with safety standards, inventory control, and production planning
• Forklift certification may be required based on location
  
  

Leadership & Personal Characteristics

• Results-driven with a high sense of urgency and personal initiative
• Capable of building rapport quickly with employees, customers, and partners
• Confident decision-maker with a strategic mindset
• Motivational leader who can drive change, challenge the status quo, and hold others accountable
• High integrity and professional demeanor
  
  

Work Environment & Physical Demands

• Primarily based in a warehouse and production environment with occasional office duties
• May require personal protective equipment (PPE) such as earplugs, eye protection, and steel-toe shoes
• Ability to occasionally lift and/or move items weighing 10+ pounds
• Requires approximately 5–10% travel