Training Coordinator

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
  
  
  

Job Title: LACG Training Coordinator

Job Summary: Will design, implement, and evaluate training programs for clinical and support staff at all locations. This role ensures that all employees are equipped with the skills and knowledge needed to provide effective, compassionate care for clients in crisis and those recovering from addiction.

Supervised by: Human Resources Director

Job Duties and Responsibilities:

• Training Program Development
• Develop comprehensive training materials (manuals, online courses, presentations) for new hires and current staff.
• Tailor training programs to the specific needs of the 988 Suicide & Crisis Lifeline, mental health services, substance abuse, and gambling addiction treatment programs.
• Regularly update training content based on best practices, feedback, and regulatory changes.
• Ensure training materials align with organizational goals and compliance with legal and regulatory standards.
• Training Delivery
• Conduct new hire onboarding, introducing staff to policies, procedures, and program specifics.
• Facilitate refresher courses and continuous learning opportunities for staff at all levels.
• Lead role-playing and mock calls to enhance crisis response skills.
• Deliver both in-person and virtual training sessions to accommodate staff schedules.
• Training Evaluation and Continuous Improvement
• Assess the effectiveness of training programs through surveys, assessments, and feedback from participants.
• Revise training content and delivery methods based on evaluation results and organizational needs.
• Monitor post-training performance, ensuring that staff are successfully applying their learning in the field.
• Provide regular reports to senior management on training progress, including areas of strength and those requiring improvement.
• Collaboration with Management and Program Directors
• Work closely with HR, supervisors, and program directors to identify skill gaps and develop targeted training initiatives.
• Ensure that training aligns with department goals and strategic priorities.
• Support staff development by suggesting career advancement and specialized training opportunities.
• Compliance and Documentation
• Ensure training programs comply with local, state, and federal regulations related to mental health services, crisis intervention, and addiction treatment.
• Maintain accurate records of training activities, including attendance, completion rates, and certifications.
• Prepare training documentation for audits or accreditation reviews.
• Resource and Technology Management
• Oversee the Learning Management System (LMS) for tracking staff progress, scheduling, and delivering e-learning modules.
• Integrate new technologies and learning tools to enhance training delivery and staff engagement.
• Ensure that staff have access to relevant resources and materials to support their development.
• Staff Support and Mentorship
• Provide ongoing support to staff, helping them apply training concepts in their daily work.
• Offer mentorship to staff, encouraging continuous improvement and knowledge sharing.
• Assist in resolving any challenges related to the application of training.
  
  
  

Qualifications:

Education and Experience:

• Bachelor’s Degree in Human Resources, Social Work, Psychology, Education, or a related field. Additional certifications in training or counseling are a plus.
• 2-3 years of experience in training or employee development, preferably within mental health, substance abuse treatment, or addiction recovery.
• Experience working with crisis intervention or addiction recovery programs is highly desirable.
• Proficiency in using LMS platforms and eLearning tools is preferred.
  
  
  

Skills and Competencies:

• Strong communication skills (verbal and written).
• Excellent organizational skills to manage multiple training programs and timelines.
• Leadership abilities with a focus on mentoring and coaching staff.
• Cultural competence and the ability to develop trauma-informed training content.
• Analytical skills to evaluate training effectiveness and modify programs as necessary.
• Proficiency with technology, including LMS, video conferencing platforms, and crisis management tools.
  
  
  

Additional Skills:

• Empathy and sensitivity to the challenges faced by individuals in crisis or recovery.
• Ability to manage feedback and apply it constructively to enhance training programs.
• Ability to collaborate with diverse teams and leadership to align training with organizational goals.
  
  
  

Working Conditions:

• Full-time position.
• Flexible hours with some evenings or weekends required to accommodate staff schedules.
• Primarily office-based with some remote work opportunities, depending on the organization’s needs.
• Occasional travel for in-person training sessions or conferences.