Family Engagement Specialist

Are you passionate about ensuring families have access to quality child care services?

Workforce Solutions is seeking a dedicated Child Care Family Engagement Specialist to ensure compliance with contractual obligations, policies, and procedures for childcare intake and eligibility.

You will play a pivotal role in interacting with customers, childcare providers and area resource providers to assist in obtaining program eligibility, essential child care services and provide referral sources specific to the family.

Core Duties and Responsibilities

Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner.

• Communicates with customers regarding eligibility issues, documentation requirements, customer complaints, actions taken by Child Care Services (CCS) regarding their case as well as provide information about the CCS program
• Knowledgeable of and communicates with customers information regarding early childhood development and community based resources available to customers.
• Performs Quality Assurance reviews of customer eligibility by reviewing the customer documentation for completeness and accuracy.
• Performs mathematical calculations to determine the parent's income and share of cost.
• Enter all data into The Workforce Information system of Texas (TWIST) in a timely and accurate manner.
• Enters data into databases as directed including the Financial Aid Communication System (FACS).
• Maintains accurate customer files in specific order and completeness.
• Takes immediate action to address and resolve customer and provider com plaint s.
• Performs other duties as may be assigned.
• Bi-Lingual English to Spanish - Spoken and Written a plus
  
  

Bachelors degree preferred. Combination of Education and experience are required.

Qualifications

Skills

Preferred

Written Communication: Intermediate

Task Management: Intermediate

Public Speaking: Intermediate

Positive Attitude: Intermediate

Organizing: Intermediate

Microsoft Office: Intermediate

Logical thinking: Intermediate

Focused: Intermediate

Documentation: Intermediate

Emotional Intelligence: Intermediate

Conflict Resolution: Intermediate

Correspondence: Intermediate

Coordination: Intermediate

Conflict Management: Intermediate

Collaboration: Intermediate

Client Support: Intermediate

Tolerance: Intermediate

Teamwork: Intermediate

Self-motivation: Intermediate

Respectful: Intermediate

Problem solving: Intermediate

Patience: Intermediate

Multitasking: Intermediate

Flexibility: Intermediate

Empathy: Intermediate

Diversity: Some Knowledge

Compassion: Intermediate

Communication: Intermediate

Active Listening: Intermediate

Behaviours

Preferred

Team Player: Works well as a member of a group

Enthusiastic: Shows intense and eager enjoyment and interest

Thought Provoking: Capable of making others think deeply on a subject

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivation

Preferred

Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

Required

High School

Experience

Required

4 years: Equivalent combination of education and experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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