Patient Accounting Supervisor

Kaweah Health is a publicly owned, community healthcare organization that provides comprehensive health services to the greater Visalia area in central California. With more than 5,000 employees, Kaweah Health provides state-of-the-art medicine and high-quality preventive services in our acute care hospital, specialized health centers and clinics. Our eight-campus healthcare district has 613 beds and offers comprehensive health services across a broad continuum of care It takes a special person to work for Kaweah Health. We serve a region where the needs are great, which makes the rewards even greater. Every day, we care for people facing unique challenges and in need of healing. Throughout it all, our focus is to make a difference, and we do — in the health of our patients, our loved ones, and our community Benefits Eligible Full-Time Benefit Eligible Work Shift Day - 8 Hour or less Shift (United States of America) Department 8530 Patient Financial Services Assists the Patient Accounting Manager in providing leadership to Patient Accounting staff within a very diverse billing arena QUALIFICATIONS
Experience
Required: At least two years of Patient Accounting, Healthcare, or equivalent experience in a supervisory or lead capacity.

Department Specific Requirements

If assigned to Medicare or Governmental unit: must have experience and knowledge in Medicare and/or Medi-Cal billing. Must have an understanding of compliance regulations.

If assigned to Cash Applicantions unit: must have experience and knowledge in cash posting, month-end reconciliation, the cash reconciliation database, and cash handling policies and procedures.

If assigned to Commercial unit: must have experience and knowledge of collections for all insurance payer(s) as well as the ability to interpret insurance contracts and computer based patient accounting programs.

If assigned to Professional Billing unit: must have experience and knowledge of the Professional billing system and professional billing regulations.

If assigned to Customer Service unit: the individual must display exemplary customer service and analytical skills JOB RESPONSIBILITIES
Essential

Assists the Patient Accounting Manager in providing leadership to Patient Accounting staff within a very diverse billing arena.

Constantly strives to enhance and add value to individual and departmental efforts through increased efficiency, productivity and quality.

Takes accountability for personal and unit results.

Responsible for interviewing and hiring competent staff. Reviews all new applicants and/or transfers. Conducts interviews and if warranted, schedules secondary interview to include another Supervisor/Manager/Director if applicable.

Monitors staff's adherence to attendance, tardiness, and clocking in or out policies. Informs Manager of any staff who will be counseled. Manager must give final approval of disciplinary actions. Ensure appropriate support and coverage are in place for unexpected/extended absences

Responsible for preparation of staff performance evaluations. Conducts the performance evaluation by the required due date.

Holds regular team meetings to provide information to staff regarding organization and departmental updates and changes. Communicates Kaweah Health cornerstone goals, Kaweah Care initiatives, strategies, policies and other pertinent information. Keeps staff regularly informed.

Utilizes computer systems and/or billing reports to review the accounts receivable volume. Brings any unresolved issues to the attention of the Patient Accounting Manager.

Serves as a resource for staff; providing support and education.

Maintains complete and full knowledge of payor(s) assigned to ensure compliance of specific guidelines and rules as well as ensuring the Kaweah Health is being reimbursed by the payor in accordance with governmental or contract terms. Is a resource to the Finance division management regarding the assigned payor.

Conforms to patient confidentially standards.

Assists with setting and tracking A/R reduction and cash collection goals.

Ensures that subordinates are equipped with proper work tools (i.e., facilitates computer and workstations problems, runs ATB lists, ensures that payor contracts are concise and updated).

Works closely with the Quality Assurance Specialist and other departments to review audit findings, provides timely feedback to staff, sets clear expectations for corrective actions.

Identifies problems and pursues opportunities for improvement using creativity and innovation. Promotes teamwork in problem solving. Develops consensus. Provides others with a feeling of ownership and recognition in their proposals.

Provides continuing education for staff. Ensures that all mandatory tests and certifications are up-to-date.

Brings any reimbursement or compliance concerns to the attention of the Patient Accounting Manager and Patient Accounting Director.

Maintains internal controls over accounts receivable and the cash receipting functions. Monitors contractual allowance posting and other allowance processing on accounts receivable.

Reviews and analyzes the accounts receivable to ensure department goals are met.

Audits unbilled and aging reports. Assumes ownership for the accurate and timely processing, collections and adjustments of patients' accounts.

Monitors credit balances of accounts. Drives resolution of account credits and refunds as appropriate to patient and/or payor.

Provides assurances that all Patient Accounting and Kaweah Health Policies and Procedures are followed.

Additional

Demonstrates the knowledge and skills necessary to provide care and services appropriate to the population served on the assigned unit or work area.

Performs other duties as assigned Pay Range $33.27 -$49.90 If you want to use your talents alongside people who face each day with courage and purpose, in an environment that empowers you to do your absolute best, this is where you belong.