Office Manager

Why Work at BYU

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.”

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work.

Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

Job Description

Office Manager

This position manages the reception area and information desk of the University Advisement Center (UAC) and the Academic Support Office (ASO). This includes recruiting, hiring, training and supervising 5-7 student workers. The reception and information desk answers approximately 15,000 inquiries annually and makes referrals for students, parents, and university officials. This also includes screening and making 15,000 appointments annually for advisors in the UAC and ASO.

What you will be doing in this position:

FRONT DESK MANAGEMENT

• Respond to advisement requests by email daily

• Oversee front desk operations, including handling difficult interactions

• Hire, train, and supervise 5-7 student workers in coordination with ASO and UAC Directors

• Ensure student workers provide accurate information

• Assist at the front desk as needed (helping students, making appointments, answering phones, referring students to appropriate resources)

• Maintain front desk training materials

• Oversee daily communications/procedures (registration exceptions, guest access requests)

• Maintain a system to keep employees informed of operational needs

SCHEDULING

• Manage schedules for 20+ advisors

• Enter and maintain advisor schedules in the system

• Block out appointment times for holidays, meetings, and special events

• Maintain a master calendar of advisor schedules

• Keep meeting room schedules updated

What qualifies you for this role:

MINIMUM EDUCATION/EXPERIENCE REQUIRED

• One year experience in an office setting or a Bachelor’s degree.

PREFERRED

• Two years’ experience in an office setting highly preferred or any combination of work experience and Bachelor’s degree.

SKILLS

Required: Competency in office skills including Microsoft Word and Excel. Strong interpersonal communication skills.

Preferred: Knowledge of BYU University policies and procedures, majors and minors. Competency in office skills including Microsoft Outlook, Publisher, PowerPoint. Knowledge of AIM and MyMap.

What we offer in return:

This position comes with fantastic benefits , including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits after two years
• Access to athletic facilities
• Free on-campus parking
• Free UTA passes for employee, spouse, and qualified dependents
• Discounts at the BYU Store and for many events at BYU

Pay Grade: 47

Typical Starting Pay: $18.50-$23.25

**If the job has a post-end date, the last day to apply is the day before. If the job doesn’t have a post-end date, the job could close at any time on any day**

Required Documents:

All Staff positions require a resume.

Refer to the Job Posting for any additional required documents.

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!