Ticketing Account Executive

Details

Posted: 13-Jun-25

Location: Tampa, Florida

Type: Full-time

Categories

Operations

Operations - Ticket Office

Sector

Collegiate Sports

Required Education

4 Year Degree

RESPONSIBILITIES: - Sell season ticket plans and multi-game packages for select University of South Florida athletics programs, including football, men’s and women’s basketball, men’s and women’s soccer, baseball, softball, volleyball and lacrosse. - Achieve a minimum number of predetermined touchpoints each day from lead lists provided, and generate own leads through referrals, networking, and social selling. - Prospect new business through outbound phone calls, delivering virtual presentations and executing in-person, face to face meetings, as necessary. - Effectively upsell incoming sales calls for opportunities to sell season ticket plans. - Meet or exceed assigned ticket sales and/or retention goals. - Contribute positively to a competitive sales team culture and participate in sales team meetings and training sessions - Work events as assigned to support ticket sales efforts and promotional initiatives - Be attentive and respond to all season ticket holder and customer requests, concerns, and inquiries. - Effectively qualify and service incoming calls and/or in person meetings to customer satisfaction - Identify opportunities for up-sells, add-ons, and referral business from clients to maximize revenue. - Participate in the planning and implementation of existing season ticket holder and general fan events - Provide knowledge and assist members with managing their accounts online through Account Manager - Assist in game day duties, including but not limited to, hosting member events and servicing ticket holder needs. - Any other duties assigned by Management

Qualifications

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, the ideal candidate will be able to perform each essential duty or possess the skills necessary to learn and implement them. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

• Bachelor’s degree, or equivalent experience required
• Minimum 1-2 years of sales experience, preferred within ticketing
• Familiarity with CRM systems & processes
• Proficient in Microsoft Office applications
  
  

Knowledge/Skills/Abilities

• Must be coachable and possess a growth mindset in a fast-paced environment and changing landscape
• Ideal candidate will be self-motivated, team, and career oriented.
• Must have ability to maintain professional behavior and appearance at all times
• Must have a strong sense of self-awareness and emotional intelligence, strong interpersonal conflict resolution, and problem-solving skills.
• Must be able to work independently and multi-task
• Must possess strong communication skills; be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong, active listening skills.
• Able to learn and be multi-dimensional based on where the needs are
• Goal oriented whether that is around driving revenue, provided service or helping daily operations.
• Be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruptions.
• Capable of maintaining discretion and confidentiality with sensitive information as needed
  
  

Certifications

• None required
  
  

WORKING CONDITIONS

Working Environment

• The incumbent primarily works in an office environment, however is expected to attend additional athletic event(s) and/or department events as scheduled throughout the year.
  
  

Physical Demands

• This position requires the ability to lift up to 20 pounds
  
  

Travel Requirements

• This position may require a limited amount of travel on rare occasions
  
  

Position And Benefit Details

• Full Time, Non- Exempt
• Medical, Dental, Vision, Life, Short-Term & Long-Term Disability Insurance + FSA, HSA, and more
• 401k Employer Match after meeting eligibility requirements
• 14 Paid Holidays
• Unlimited PTO
  
  

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About USF Athletics

The USF Department of Intercollegiate Athletics is an integral part of USF and its mission by sponsoring a diverse and nationally competitive Division I athletic program. The program serves several significant constituencies, including its student-athletes, who are students first. The most important priority of the program is the progress of the student-athletes toward graduation. Other priorities include the health, fitness and emotional development of student-athletes at USF.Intercollegiate Athletics provide a sense of collegiality, allegiance, and pride for students, staff, faculty, alumni, boosters and the greater Tampa Bay community at large and serves as a focal point for their support. Within the framework of competitive excellence, Intercollegiate Athletics at USF are also a contact vehicle leading supporters to a greater awareness of the University's mission, academic programs and prominence as an educational institution.USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace. Applicants needing reasonable accommodation to participate in the application process should contact [email protected] or (813) 974-2970. Under Fl...orida law, employment applications, resumes and additional applicant documentation are subject to public record.

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