Director of Ticket Sales & Service
NCAA
Date: 18 hours ago
City: Tampa, FL
Contract type: Full time
Details
Posted: 13-Jun-25
Location: Tampa, Florida
Type: Full-time
Categories
Operations
Operations - Ticket Office
Sector
Collegiate Sports
ROLE OVERVIEW: The Director of Ticket Sales & Service will lead and manage a team of account executives responsible ticket sales and retention for the University of South Florida. Tasked with delivering on annual ticket sales revenue goals, this position includes the opportunity to work directly on the project and campaign supporting South Florida’s new football stadium, opening in 2027 and located on-campus for the first time in school history.
RESPONSIBILITIES: - Lead in planning and establishing processes that ensure the team meets its ticket sales revenue goals - Sell season ticket plans and multi-game packages for select University of South Florida athletics programs, including football, men’s and women’s basketball, men’s and women’s soccer, baseball, softball, volleyball and lacrosse. - Lead team by example: Prospect new business through outbound phone calls, deliver virtual presentations and execute in-person, face to face meetings, as necessary. - Meet or exceed assigned individual and team ticket sales and/or retention goals. - Monitor revenue team pipeline and lead management, adjusting as necessary to create sustainable growth. - Work closely with the data management team to identify quality leads. Effectively communicate with those leads with the goal of growing the season ticket base via new clients and/or enhanced relationships with current clients.
Qualifications
The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
About USF Athletics
The USF Department of Intercollegiate Athletics is an integral part of USF and its mission by sponsoring a diverse and nationally competitive Division I athletic program. The program serves several significant constituencies, including its student-athletes, who are students first. The most important priority of the program is the progress of the student-athletes toward graduation. Other priorities include the health, fitness and emotional development of student-athletes at USF.Intercollegiate Athletics provide a sense of collegiality, allegiance, and pride for students, staff, faculty, alumni, boosters and the greater Tampa Bay community at large and serves as a focal point for their support. Within the framework of competitive excellence, Intercollegiate Athletics at USF are also a contact vehicle leading supporters to a greater awareness of the University's mission, academic programs and prominence as an educational institution.USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace. Applicants needing reasonable accommodation to participate in the application process should contact [email protected] or (813) 974-2970. Under Fl...orida law, employment applications, resumes and additional applicant documentation are subject to public record.
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https://ncaamarket.ncaa.org/jobs/21408294/director-of-ticket-sales-service
Posted: 13-Jun-25
Location: Tampa, Florida
Type: Full-time
Categories
Operations
Operations - Ticket Office
Sector
Collegiate Sports
ROLE OVERVIEW: The Director of Ticket Sales & Service will lead and manage a team of account executives responsible ticket sales and retention for the University of South Florida. Tasked with delivering on annual ticket sales revenue goals, this position includes the opportunity to work directly on the project and campaign supporting South Florida’s new football stadium, opening in 2027 and located on-campus for the first time in school history.
RESPONSIBILITIES: - Lead in planning and establishing processes that ensure the team meets its ticket sales revenue goals - Sell season ticket plans and multi-game packages for select University of South Florida athletics programs, including football, men’s and women’s basketball, men’s and women’s soccer, baseball, softball, volleyball and lacrosse. - Lead team by example: Prospect new business through outbound phone calls, deliver virtual presentations and execute in-person, face to face meetings, as necessary. - Meet or exceed assigned individual and team ticket sales and/or retention goals. - Monitor revenue team pipeline and lead management, adjusting as necessary to create sustainable growth. - Work closely with the data management team to identify quality leads. Effectively communicate with those leads with the goal of growing the season ticket base via new clients and/or enhanced relationships with current clients.
- Contribute positively to a competitive sales team culture, leading sales team meetings and training sessions. - Establish processes to attentively respond to all season ticket holder and customer requests, concerns, and inquiries. - Manage team to effectively qualify and service incoming calls and/or in person meetings to customer satisfaction
- Train ticket team to identify opportunities for up-sells, add-ons, and referral business from clients to maximize revenue. - Work alongside the marketing team to optimize online sales performance, driving potential ticket buyers to place deposits for and purchase season, partial, groups, premium and single game tickets online. - Lead in the planning and implementation of existing season ticket holder and general fan events - Establish optimized processes for season ticket holders to manage their accounts online through Account Manager - Oversee ticket team’s game day duties, including but not limited to, hosting member events and servicing ticket holder needs. - Any other duties assigned by Management
Qualifications
The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Education and/or Experience
- 5-years of experience in ticket sales
- Minimum 2-years in management role leading a ticket sales team
- Proven ability to develop and train staff and identify future sales candidates
- History as a top revenue producer for a sports and/or entertainment organization
- Track record of achieving and surpassing sales goals
- Knowledge/Skills/Abilities
- Must be coachable and possess a growth mindset in a fast-paced environment and changing landscape
- Ideal candidate will be self-motivated, team, and career oriented.
- Must have ability to maintain professional behavior and appearance at all times
- Must have a strong sense of self-awareness and emotional intelligence, strong interpersonal conflict resolution, and problem-solving skills.
- Must be able to work independently and multi-task
- Must possess strong communication skills; be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong, active listening skills.
- Able to learn and be multi-dimensional based on where the needs are
- Goal oriented whether that is around driving revenue, provided service or helping daily operations.
- Be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruptions.
- Capable of maintaining discretion and confidentiality with sensitive information as needed
- None required
About USF Athletics
The USF Department of Intercollegiate Athletics is an integral part of USF and its mission by sponsoring a diverse and nationally competitive Division I athletic program. The program serves several significant constituencies, including its student-athletes, who are students first. The most important priority of the program is the progress of the student-athletes toward graduation. Other priorities include the health, fitness and emotional development of student-athletes at USF.Intercollegiate Athletics provide a sense of collegiality, allegiance, and pride for students, staff, faculty, alumni, boosters and the greater Tampa Bay community at large and serves as a focal point for their support. Within the framework of competitive excellence, Intercollegiate Athletics at USF are also a contact vehicle leading supporters to a greater awareness of the University's mission, academic programs and prominence as an educational institution.USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace. Applicants needing reasonable accommodation to participate in the application process should contact [email protected] or (813) 974-2970. Under Fl...orida law, employment applications, resumes and additional applicant documentation are subject to public record.
Show more
Show less
Connections working at USF Athletics
More Jobs from This Employer
https://ncaamarket.ncaa.org/jobs/21408294/director-of-ticket-sales-service
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