Epic Helpdesk

Description

We are seeking skilled Epic Helpdesk professionals to join our team. The ideal candidates will provide Epic support and assistance to our clients, ensuring smooth operations and resolving or escalating Epic-related issues promptly.

Duties

• Respond to user inquiries and troubleshoot Epic issues via phone, via remote assistance, or various self-service ticketing systems.
• Provide Epic support for workflow related problems.
• Assist in resolving Epic tasks such as user account management and access control.
• Set up and troubleshoot Epic connectivity for remote users.
• Collaborate with the client Epic analysts to ensure seamless operations.
  
  

Join us to enhance your Epic skills and contribute to a dynamic work environment!

Job Types: Full-time, Permanent

Expected hours: 40 per week

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
  
  

Schedule

• 8 hour shift
• Day shift
• Weekdays
  
  

Requirements

• Familiarity with various Epic modules.
• Proficiency in various Epic workflow concepts.
• Experience in remote Epic support and customer service.
• Knowledge navigating Epic Hyperspace and Hyperdrive.
• Understanding of Epic Hyperdrive technologies.