COMMUNITY MANAGER

As a Community Manager, you will maintain a best-in-class, customer-centric, culture while delivering an exceptional employee experience. Your responsibilities will include but are not limited to, achieving operational excellence by managing net operating income, occupancy, collections, and home sales. The time allocation mentioned below may vary depending on the community's needs. Annual or semi-annual travel may be required for this role.

Responsibilities

• Cultivate employee satisfaction within your community.
• Ensure the community is meeting or exceeding monthly and quarterly goals.
• Consistently execute Havenpark's standard operating procedures and policies.
• Demonstrate Havenpark's core values through interactions with staff and residents.
• Communicate with team members at all levels.
• Ensure the community complies with federal and state laws, as well as Fair Housing Standards.
• Cultivate resident satisfaction within your community.
• Address resident issues with urgency and care.
• Execute successful touch points throughout the resident's journey to ensure a happy resident base.
• Maintain resident ledgers and generate monthly bills.
• Ensure all work orders are completed within 48 hours of receipt.
• Lead community marketing efforts to attract potential residents.
• Maintain a healthy sales pipeline and hold the team accountable for maintaining pipeline conversion metrics.
• Maintain occupancy goals of rental homes and oversee the sale of on-site homes.
• Track and maintain a positive Net Operating Income for your community.
• Ensure successful expense management through close oversight of vendors, suppliers, and employees.
• Ensure all rent is billed accurately and collected on-time.
• Complete all legal action and notices required in compliance with State and Fair Housing Standards.
• Ensure community equipment and amenities meet safety regulations.
• Provide a safe and beautiful place for residents.
• Provide input into community capital plans and ensure all capital projects are completed on time, within scope and budget, and according to Havenpark policies.
  
  

Qualifications

• High school diploma or equivalent. Associate degree preferred but not required.
• Minimum of 3 years' experience in multi-family home property management. Manufactured home experience is a plus.
• Able to spend long hours sitting while using office equipment, such as computers.
• Able to walk within the community and lift materials and supplies from time to time.
• Must have strong organizational skills and attention to detail.
• Able to think critically and be a problem solver.
• Must have excellent written and verbal communication skills.
• Able to pass a criminal background check.
• Have a valid driver's license, and a good driving record.
  
  

Equal Opportunity Employer.