IT Support Specialist (Tier 1)
Epika Fleet Services
Date: 16 hours ago
City: Atlanta, GA
Salary:
$50,000
-
$55,000
per year
Contract type: Full time
Epika Fleet Services is looking for a Tier 1 IT Support Specialist in the Atlanta area. to provide first-line technical assistance to our employees.
In this role, you will support users in resolving hardware, software, and network-related issues, primarily through phone, email, and remote tools. Local travel within Atlanta may occasionally be required for onsite support.
Epika Fleet Services is a network of mobile and in-shop preventative maintenance service centers focused on commercial fleets across the country. Our company was built by partnering with and investing in the best-of-the-best in every market we serve and partnering with private equity firm Aries. For more information, visit www.EpikaFleet.com.
All Epika Fleet Companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws."
What You Will Do
In this role, you will support users in resolving hardware, software, and network-related issues, primarily through phone, email, and remote tools. Local travel within Atlanta may occasionally be required for onsite support.
Epika Fleet Services is a network of mobile and in-shop preventative maintenance service centers focused on commercial fleets across the country. Our company was built by partnering with and investing in the best-of-the-best in every market we serve and partnering with private equity firm Aries. For more information, visit www.EpikaFleet.com.
All Epika Fleet Companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws."
What You Will Do
- Serve as the first point of contact for end users seeking technical assistance via phone, email, or ticketing system
- Diagnose and resolve basic hardware, software, network, and peripheral issues
- Escalate more complex incidents to Tier 2/3 teams as appropriate
- Provide support for Windows and MS Office, and common business applications
- Set up and configure new desktops, laptops, and mobile devices
- Maintain accurate documentation of issues, troubleshooting steps, and resolutions
- Ensure timely follow-up and closure of support request tickets
- Occasionally provide onsite support at local Atlanta office locations (rare and as needed)
- 1-2 years of IT support or help desk experience preferred
- CompTIA A+ certification (required)
- Familiarity with basic networking concepts
- Strong problem-solving and communication skills
- Customer-focused mindset with ability to work calmly under pressure
- Reliable transportation for occasional local travel
- Primarily remote based support
- Standard business hours; occasional after-hours support for critical issues
- Local travel within Atlanta on an as-needed basis
- Hybrid and/or remote work environment
- Paid Time Off including holidays
- Health Insurance with HSA plan option
- Free Dental and Vision Plan for Employee
- Disability & Life, among other insurance plans
- 401(k) with company match after 90 days of employment
- Employee assistance program
- Opportunities for growth in partner businesses nationwide
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