Auto and Home Insurance Customer Service Representative

Benefits:

• Competitive salary
• Flexible schedule
• Opportunity for advancement
  
  
  

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability
  
  
  

Job Description

We are seeking a professional and personable Insurance Customer Service Representative to join our team in a fast paced office. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, able to multi-task, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Answer customer inquiries, complaints and resolve issues
• Schedule appointments, maintain calendar, filing, managing customer accounts, and tracking policies and claims
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service
• Multitasking Ability: capability to manage multiple customer request and administrative task at once
• Team Player ability to work well with colleagues, underwriters, and agents in a collaborative office
• Self Motivated
  
  
  

Qualifications

• Knowledge of insurance products Experience and Knowledge of personal auto, homeowners, renters, and other casualty insurance policies is critical
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills Strong verbal and written communication abilities to explain policies, coverage options, and claim procedures to customers
• Highly organized with strong time management skills
• Proficiency with Office Software Familiarity with Microsoft Office Suite (Word, Excel, Outlook) email, and other office productivity tools
• Bilingual (not required)