Mortgage Collections Officer

Job Details

Description

WHO We Are:

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high quality schools to grocery stores selling fresh foods resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans, to working with partners to demand that lawmakers change unjust policies.

We are seeking a Mortgage Collections Officer to join our Modesto, CA Team!

WHAT You'll DO

• Telephone members and determine reasons for delinquency in accordance with the timelines and schedules set forth by the department (presently the team makes 5,500 calls/month)
• Answer both basic and complex member questions regarding account and transfer call to the assigned Mortgage Advisor or servicing department, as needed
• Maintain accurate notes within the servicing system, documenting all borrower communications and attempts
• Assist borrowers with resolving basic servicer issues, referring more complex questions to the Loan Servicing team, directly
• Prepare and participate in case management meetings and trainings, etc.
• Perform other duties as may be deemed necessary
  
  

WHAT You’ll NEED

• English/Spanish fluency strongly preferred
• Ability to effectively present information and respond to questions from groups and /or individuals
• Ability to navigate the two loan platforms presently in use, i.e. FICS and New Solutions
• Mathematical skills including calculating figures and amounts such as discounts, interest, percentages, and ability to apply concepts of basic algebra
• Basic understanding of existing loan products, government grant programs and modification alternatives
• Strong and thorough understanding of all credit union program guidelines, policies and processes
• Ability to secure and maintain NMLS certification.
  
  

If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you!

Hourly Wage Range: $23.50 - $31.35

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

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Equal Opportunity Employer

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