Order Entry Specialist
Digital Monitoring Products
Date: 13 hours ago
City: Springfield, MO
Contract type: Full time
Qualifications
- High school education or equivalent preferred.
- Minimum of 2 years previous experience in customer service or call center environment preferred.
- Previous experience using various office equipment including keyboarding and 10-key.
- Possesses ability to communicate effectively.
- Ability to keep information in confidence.
- Be punctual, have a good work attitude, and work cooperatively with others in the department and company.
- Accept and benefit from constructive feedback.
- Any other relevant, equivalent combination of training and experience.
- Provides excellent customer service to DMP's internal and external customers.
- Performs accurate data entry functions for customer orders received.
- Provides customers with same day backorder and shipment information, including COD totals, status of order, and when necessary, request and follow-up on shipment tracking and/or proof of delivery.
- Documents customer requests and problem resolution dates.
- Activates DMP software modules over the phone.
- Maintain and file customer records as needed.
- Serves as back-up to Receptionist when necessary.
- Supports Inside Sales and Securecom Customer Service as needed.
- Observes and adheres to DMP Data Classification Standard.
- Observes company policies. Continuously finds processes that create improved efficiency while maintaining conformance to requirements. Acknowledges responsibility to satisfy the customer, reduce cycle time and eliminate waste.
- May perform related duties or fill in for others in the department or other departments when requested. May train or instruct fellow workers regarding own duties.
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