IT Analyst
Singh Management
Date: 12 hours ago
City: Cary, NC
Contract type: Full time
Brief Description
Job Description (Responsibilities)
Job Description (Responsibilities)
- Configuring and deploying company computers and mobile devices.
- Support end-users with their desktops, laptops and smartphones. This includes desk-side support services as well as support of remote users.
- On-board new users to the company, manage all aspects of their setup: account creations and permissions, e-mail account and group membership,file share services and remote access.
- Own the rollout of updates to operating systems and applications for security and functional improvements.
- Key team member in desktop refresh projects.
- Perform diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
- Manage and troubleshoot VOIP Telephony systems/Infrastructure.
- Creates and maintains documents regarding manuals, instructions, policies and procedures.
- Special Projects as requested
- Maintain file share services.
- Managing users and distribution/security groups in active directory.
- Group Policy Management.
- Running server updates.
- Monitoring and troubleshooting Microsoft Exchange.
- Monitoring and troubleshooting Microsoft SharePoint.
- Security Infrastructure (Firewalls, IDS/IPS, Antivirus, SPAM Filter).
- Assist in configuring and installing of network devices such as switches, routers, and access points.
- Strong background in providing help desk services in a professional setting.
- CompTIA A+ and Network + or similar education
- Solid knowledge of Windows 7 – 10, iOS and Android
- Knowledge of Wifi network including access points and switches.
- Windows Server 2008 R2 – 2012 R2
- Microsoft Exchange 2013
- Microsoft SharePoint 2010
- VMware/VSphere
- VOIP Systems
- Spiceworks help desk
- Open Source Technology
- VOIP PBX phone systems (Digium is a plus)
- AT&T Office at Hand / Ring Central products
- Knowledge of remote desktop server and configuration
- Experience with SQL Server a plus
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