Account Coordinator, Client Services

Brief Description

As an Account Coordinator, Client Services, your core function will be twofold: assist the client services team in the management of a roster of clients and provide clients with a successful SimioCloud experience whilst maximizing SimioCloud revenue. You will ensure a successful experience where the client achieves, or improves upon, their marketing goals and objectives through their engagement with SimioCloud’s products, services, and associates.

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.

Check out www.WeAreMoore.com for more information.

Your Impact:

• Assist in the growth of revenue via the upsell of additional Simio products/services.
• Assist in offering clients solutions to their fundraising challenges via the strategic use of Simio products and services (and other Moore services where appropriate).
• Maintain continual dialogue with clients, or their representatives, to understand SimioCloud performance, the performance of its competitors, and the overall performance of the clients’ programs.
• Fully understand SimioCloud’s products, solutions, and capabilities.
• Ensure timely invoicing of receivbles.
• Assist in ensuring that co-op participant data is updated.
• Assist in ensuring that client deliverables/ deadlines are met.
• Foster relationships with internal agency partners/stakeholders and external clients.
• Promote the “Simio brand’ to internal and external clients.
• Assist in the ‘reactivation’ of lapsed early adopters of Simio.
• Assist the Business Development team in acquisition of new members where appropriate.
• Maintain a general understanding of the products, solutions, and performance of SimioCloud’s competitors.
• Master all elementars of the processes for all Simio-related tasks (i.e.: attribution reporting, digital audience placement, accurate accounting, utilization of Salesforce, SimioApp, & other systems, etc.).
• Perform other duties as required, with the possible inclusion of audience fulfillment and/or training in audience fulfillment processes.
  
  
  

Your Profile:

• Proficient in the use of SalesForce, Excel, Word, and other Microsoft office applications or related software.
• Excellent communication skills.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
  
  
  

How We’ll Support You:

• Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
• To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
• Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.