Remarketing Operations Sp

Job Details

Description

Position Purpose and Objectives

Responsible ensuring that outstanding service is delivered to both internal and external members. Position performs day-to-day internal Account Maintenance operations and adheres to Texas Debt Collection and Bankruptcy Codes. The objective is to execute and optimize processes and placements that mitigate losses through the sales of Credit Union owned vehicles.

Major Duties And Essential Functions

• Understand legal requirements for repossessions, bankruptcies, and third-party placements. Ensure proper notice is given to members in accordance with state law.
• Be able to review and understand collection processes and notes
• Assign and track repossessions, transports, and remarketing efforts.
• Performs assigned clerical duties, as assigned by Remarketing Management, for accounts requiring repossession of collateral, investigative matters, or other pertinent services.
• Ensure vehicles are being transported and properly sold at each designated auction in a timely manner, and all internal tracking records are up to date.
• Work with the collection department to assist members in redeeming repossessed vehicles once approved by Collection Management.
• Work with repo agents or auctions to assist members in redeeming repossessed vehicles once approved by Collection Management.
• Possess the ability to review vehicles and make recommendations for floor prices and final sale price of repossessed units with the remarketing team.
• Work with Auctions and wholesale buyers in the sale of repossessed vehicles
• Be able to complete basic teller functions such as cutting checks, depositing checks, and make transfers from GL’s to accounts.
• Receives and processes all mail, titles, billings and payments received pertaining to repossessed accounts.
• Ensure funds are received for sold vehicles, title work is completed, and any other required documentation to is completed.
• Maintain Inventory database of repossessed vehicles
• Properly flags and notates each account and considers whether to stop automatic payments and deposits.
• Ensure Refunds of lending products sold have been applied to the account if applicable.
• Assist remarketing team in all aspects of the department as needed.
• Other duties as assigned.
  
  

Positions directly supervised: N/A

Specific Knowledge, Skills, And Abilities Required For This Position:

• MUST have strong understanding of Credit Union lending programs, policies, and default enforcement clauses
• Thorough knowledge of collections, servicing, foreclosure, bankruptcy procedures, and legal processes and policies
• Previous experience regarding repossession, remarketing, collateral protection insurance, auto auctions, insurance claims process, and third-party management preferred
• Analytic ability to organize and prioritize work to meet deadlines
• Ability to assess a vehicles condition and value by reviewing pictures and data provided by vendors
• An ability to work individually on a project or in a team environment
• Strong computer application skills including Microsoft Word, Excel, Outlook, collections software, and inventory tracking software
• Excellent written and verbal skills required
• Good judgment, initiative and problem-solving abilities
• Ability to handle and resolve complex issues with little assistance
• Ability to perform multiple tasks simultaneously
• Ability to communicate effectively
• Proficient telephone, member service, communication and documentation skills required.
• Must have the ability to work a flexible work schedule (including evenings and weekends)
  
  

Education: High school diploma or general education degree (GED) and one to two years related experience and/or training.

Experience: Minimum 1-2 years or more of similar or related experience.

Physical Activities And Requirements Of This Position

CATEGORY

DESCRIPTION

Finger Dexterity

Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Grasping

Using fingers and palm on an object.

Talking

Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Repetitive Motions

Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Hearing

Able to hear average or normal conversations and receive ordinary information.

Average Visual Abilities

Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Sedentary Work

While performing the duties of this job, the employee will frequently talk or hear, sit, use hands to handle or feel, and reach with hands or arms. The employee will occasionally, stand and walk, climb or balance, and stoup, kneel, crouch, or crawl. The employee will occasionally lift and move up to 10 pounds.

Working Conditions of this Position

DESCRIPTION

None. No hazardous or significantly unpleasant conditions.

Mental Activities And Requirements Of This Position

Reasoning Ability: The ability to use common sense or logic.

Detailed

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Mathematical Ability: The level of ability required to perform math skills and operations.

Basic

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Language Ability: The level of ability required to communicate and understand written and oral language.

Typical

Ability to use passive vocabulary of 7,000-9,000 words; read at a fast-paced rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write moderate to complex documents. Ability to communicate in complex sentences, using normal word order with present and past tenses and strong vocabulary. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Compliance requirement

The responsibilities contained within this job description remains compliant with Bank Secrecy Act / Anti-Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position

Disclaimer

The information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.