Chairside Customer Service

Job Details

Description

National Dentex is growing the largest network of dental laboratories in North America and is looking for passionate people who want to grow with us. Click here to learn more about our welcoming culture! Our focus is on a team-oriented atmosphere that fosters innovation, leading edge technologies, training and advancing the industry.

What’s in it for you? A great career and benefits as well: Paid time off and holidays; Health, Vision, Dental and 401(k) savings plan; Career advancement; Continuing education. At NDX, we are dedicated to building a diverse, inclusive and authentic workplace, and if you are excited about this role, we encourage you to apply. You may be just who we are looking for!

Our team is growing, and we are seeking to fill a Chairside Customer Service position at NDX Green Lab. The ideal candidate will be located and service dentists located in Northwest Arkansas: Fort Smith, Van Buren, Springdale, Rogers, or Fayetteville.

The regular hours for this position are from 8:00 a.m. to 4:00 p.m., Monday through Friday, and subject to change from time to time.

Primary Responsibilities And Essential Functions Of The Position

• Match patient dentition by custom staining porcelain and porcelain-to-metal restorations.
• Perform minor porcelain repairs such as adding contacts, healing fractures, minor recontouring, and reglazing.
• Advise dentists on prepping procedures for all-porcelain restorations, in seating difficult or complex, crown and bridge cases, on planning implant restoration cases, in prepping custom implant posts, in taking implant restoration impressions, in implant bar and framework try-ins, in seating implant restorations and/or assist dentists with precision attachment cases.
• Call on new dentists to acquaint them with laboratory services with a view to establishing new accounts.
• Call on existing accounts to advice of new services, help with problems and maintain friendly relations.
• Requisition needed supplies and keep all necessary equipment maintained and sterilized as needed.
• Follow up on cases in lab as needed to advise or instruct in-house technicians on needed procedures.
• Check appointment book regularly for additions or corrections to chairside schedules and/or special instructions.
• Attend dental shows and seminars as laboratory representatives.
• Advise and assist dentists with denture procedures.
• Assist with dental office staff training in the areas of materials use, model pouring, fabricating temporaries, and shade taking.
• All other duties as assigned.
  
  

Skills And Abilities Required

• Must be able to read, write, speak and understand English
• Personable individual with good oral communication skills
• Excellent listening skills
• Attention to detail and accuracy
• Customer service focused
• Acceptable driving record
• Maintain a neat, clean and professional appearance.
  
  

Minimum Education And Experience Required

• Required: High school diploma or GED equivalent
• Required: Chairside Dental Assisting or Dental Technician experience - Minimum of 2 yrs. experience required
• Maintain Healthcare Provider CPR/1st Aid Certificate
  
  

Hazardous Materials Or Equipment Used

• Ovens
• Chemicals
• Small hand tools
• Company Phone
• Company Car
  
  

Physical Requirements

• Sitting/Standing/Driving for long periods of time