Contract Customer Records Management Rep

Description

Fluidra is looking for a Contract Customer Records Management Rep to join our team in Carlsbad, CA.

What You Will Contribute

This position is responsible for Customer Records Management (CRM) functions to include maintaining customer addresses, creating new customers, updating customer details (i.e. primary business type, special programs/achiever levels), and adding Contract Service Company (CSC) information to accounts. Additionally, you will:

• Provide exceptional customer service via email and telephone across all regions.
• Collaborate with Sales and Service Managers to efficiently address and resolve customer account updates and inquiries.
• Handle customer requests with professionalism, including processing rewards orders, updates, and inquiries via email.
• Demonstrate strong customer service skills to ensure customer satisfaction and timely resolution of issues.
• This role requires strong communication abilities, attention to detail, and a customer-centric approach.
• Function as a back-up CFL Advocate for all regions when necessary.
• Perform other duties as assigned.
  
  

What We Seek

• Must be able to work with frequent supervision in a fast-paced environment and have the ability to multi-task.
• Must take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a customer claims.
• Strong written and pleasant verbal communication skills.
• Must be able to work with frequent supervision in a fast-paced environment and have the ability to multi-task.
• Must take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a customer claims.
• Strong written and pleasant verbal communication skills
  
  

EDUCATION

High school education or equivalent.

What We Offer

An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:

• Paid holidays
• On-site self-service café / free gourmet coffee stations
• Company sponsored FUN events!
  
  

Who We Are

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris, Jandy, CMP, S.R. Smith, and Zodiac. We also sell products under the Cover‐Pools, iAquaLink, Grand Effects, Dell and Nature2 names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.

Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.

Expected hourly rate is $24.00 - $25.00. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and location. Your recruiter will provide additional details on our compensation.