Training Coordinator

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Job Type

Full-time

Description

HOSPITALITY STARTS HERE

What attracts the best people to work? The same qualities that attract the best customers. The Indigo Road Hospitality Group (IRHG) engages in Enlightened Hospitality which begins with how we treat our teammates. This determines how they treat the guests who visit our hotels and restaurants. This approach produces a team that cares about our guests, our stakeholders, and the physical assets under our care. However talented and committed the team may be, it must be led by dedicated, experienced professionals with the skills to teach and lead other team members.

THE ROLE

At The Indigo Road Hospitality Group, we believe our people are the foundation of everything we do. Investing in their growth, education, and success is how we stay true to our purpose: to make people feel seen, valued, and cared for. We’re looking for a highly organized, detail-oriented, and people-driven Training Coordinator to help bring our training programs to life.

As the Training Coordinator, you'll support training logistics across restaurant openings, company-wide leadership development, and ongoing education classes, working closely with our Director of Training, Director of Operations, and Director of Culture. You’ll be the backbone of our training operations—organizing calendars, prepping materials, coordinating communications, and ensuring every training program runs smoothly. The Training Coordinator will support both behind-the-scenes administration and on-the-ground facilitation of training efforts across the company.

Summary Of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Training Program Support & Coordination

• Coordinate all logistics for onsite training refreshers, and "Train the Trainer" programs
• Maintain training calendars for company-wide initiatives, including onboarding, leadership development, and continued education
• Distribute training outlines and manuals to managers prior to sessions
• Organize class materials, track attendance, and follow up with participants and instructors
• Schedule and facilitate bi-monthly foundational leadership classes at the Charleston home office, including managing room bookings, calendars, binders, lunch, and supplies
• Send out individualized class schedules for attendees and keep team rosters updated
• Follow up with on-site teams to ensure training programs are maintained and up-to-date
  
  

OpenTable & Front Door Training

• Help facilitate OpenTable training for host teams, with a focus on guest flow, lead host development, and surprise & delight programming
• Support home office leadership in training and coaching guest-facing teams
  
  

Leadership Development & Continued Education

• Organize weekly virtual training sessions, sending reminders, managing calendar invites, and tracking attendance
• Assist the Director of Training with coordinating internal growth paths, helping the team promote from within by supporting mentorship and leadership workshops
• Partner with the Director of Training to ensure leadership and education initiatives are well-supported and consistently executed
  
  

Administrative & Operational Support

• Proofread and maintain accurate training documents and materials with a sharp eye for detail
• Assist in organizing travel logistics for in-person trainings and coordinate with the executive assistant for communication across teams
• Support follow-ups related to secret shopper reports, allergy training completions, ongoing culture initiatives and more.
  
  

Requirements

Requirements for Success:

• 2+ years in hospitality or administrative support preferred
• Experience with Microsoft Office
• Familiarity with Open Table or restaurant operations
• High attention to detail and organization
• Someone looking for a growth opportunity in hospitality, especially in training, people development, or HR
• Naturally organized and dependable—you know how to follow up, follow through, and manage timelines
• Strong verbal and written communicator with a passion for proofreading and accuracy
• Comfortable working independently but excited to be part of a collaborative team
• Able to take direction well and execute with precision
• Based in Charleston, SC and available to work from the home office
• Flexible to work nights and weekends when necessary, based on business and staffing needs.
  
  

Physical Requirements

• Ability to sit and work at a computer for extended periods
• Ability to lift and carry up to 25 lbs. (binders, materials, equipment)
• Occasional standing and walking during on-site trainings and restaurant openings
• Comfortable moving between office and restaurant environments
  
  

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. As with all positions at The Indigo Road Hospitality Group, employment is “at will” or voluntary on both the part of the employee or employer. That means employment can be terminated by either party with or without notice and/or with or without cause.

The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Salary Description

$55,000.00