Front of House Lead

JOB REQUIREMENTS: Job Title: Front of House Lead Department: Meyer

Theatre Reports to: Meyer Theatre General Manager Supervises Others: Yes

DOL Status: Part-time Exemption Status: Hourly; Non-exempt General

Summary: Responsible for serving as a resource to guests regarding the

facility and events, checking tickets, ticket-taking, ushering guests to

their seats, crowd control, and implementing and following facility

emergency procedures, safety guidelines and company policies for guests

and employees. Job Duties: Demonstrates and embodies the PMI

Entertainment Group Culture and Customer Service values. Responsible for

scheduling all the volunteer ushers for all events at the Meyer Theatre.

Serves as a resource to guests regarding the facility layout and events

including, but not limited to, seating sections, restroom locations,

elevator locations, ADA sections, lost and found, ticket office, future

event information, ATM locations and seating capacity for the event.

Maintains a neat and clean appearance and makes eye contact, displays

positive facial expressions, and uses courteous communication with

guests to ensure a high level of approachability. Coordinate the

pre-show setup, including but not limited to, ropes, ticket boxes,

scanners, programs/inserts, if any, and opening the door for staff.

Resolves ticketing or seating questions/concerns/complaints in a

professional and courteous manner by following PMI\'s guest guidelines.

Responsible for understanding and performing PMI\'s Safe and Emergency

Evacuation policies and procedures. Responsible for assisting guests in

an emergency by escorting them to the nearest route or exit to safety.

Monitors the lobby during events and supervises guests exiting the

theatre after events. Reports large or biohazard spills to Manager on

Duty. If necessary, cleans up small spills to maintain a safe

environment for patrons and guests. Demonstrates proper interaction with

guests with special needs by following the established communication

techniques, as well as maintains knowledge about facility ADA features

and services. Conducts post-show tasks as assigned by Manager on Duty or

senior theatre staff. Responsible for policy enforcement, i.e.,

no-smoking, appropriate patron conduct, and addressing safety concerns

in a professional and courteous manner. Required to respond to and take

direction from designated Guest Services Captain, Security personnel or

Manager on Duty in any given situation. Knowledge, Skills and Abilities

Required: Requires a level of general education normally acquired in

high school to interact in a professional manner with guests and

employees. Experience with promotion of advertising material and

marketing tools. Requires one to two years related experience in a

fast-paced customer service position. Proven interpersonal and customer

service skills required to promptly answer and resolve questions in a

professional manner with guests and other theatre staff. Must be able to

deal with guests in a tactful and discretionary manner. Must be able to

understand and display the concepts of extreme customer service and

exceeding guest expectations. Analytical ability necessary to determine

the appropriate course of action when resolving customer concerns,

addressing safety issues, handling pressure and negative situations.

Ability to provide service recovery to patrons is also necessary.

Ability to be always enthusiastic and responsive to customer needs and

portray a positive image of PMI. Must follow dress code which includes

uniform polo shirt and black slacks. Stretch pants, wind pants, spandex

and shorts are not permitted. Shirts must be always tucked in. Clothes

must be clean, pressed, and neat in appearance always. Comfortable shoes

are suggested; tennis shoes are permitted if clean and scuff free. Must

have the ability to workdays, nights, weekends, and holidays as dictated

by event schedule. Other Expectations: Re uires prolonged standing

and/or walking for the entire shift of 6-8 hours. Requires normal range

of hearing to communicate with patrons and employees. Requires range of

vision correctable to 20/20 to read tickets. Must be able to regularly

climb and descend steps. Must be able to communicate providing verbal

feedback in a professional manner. Must be able to resolve problems,

handle conflict and make effective decisions. Must have a long attention

span to listen to people and bring issues to a successful conclusion.

Requires frequent exposure to large crowds and loud noise. PMI

Entertainment Group is an Affirmative Action, Equal Opportunity Employer

Disclaimers: The above is intended to describe the general content of

and requirements for the performance of this job. It is not to be

construed as an exhaustive statement of duties, responsibilities, or

requirements. Ticket Star is owned by PMI Entertainment Group. Green Bay

Gamblers Hockey Team is owned by PMI Entertainment Group. Meyer Theatre

and Backstage are managed by PMI Entertainment Group. Celebrations is a

division of PMI Entertainment Group. Blue Green Experiential Events is a

division of PMI Entertainment Group. Resch Center & Resch Expo are

managed by PMI Entertainment Group. \*\*\*\*\* APPLICATION INSTRUCTIONS:

Mail a Rsum: PMI Entertainment Group 1901 S. Oneida Street Green Bay, WI

54304 E-Mail a Rsum: [email protected] Fax a Rsum: 920-405-1268

Other: Mail, fax, or email resume to: PMI Entertainment Group Attn:

Human Resources Coordinator 1901 S. Oneida Street Green Bay, WI 54304 or

fax to: (920) 494-5566