Bilingual Front Desk Support - Receptionist

Job Details

Job Location

Richland, WA

Position Type

Full Time

Salary Range

$19.00 - $22.00 Hourly

Travel Percentage

Up to 25%

Description

The Front Desk Support Receptionist will provide support to the Agency by offering efficient and caring service to all callers and clients, to relay accurate and timely information to staff and to complete work in a timely, professional fashion according to Agency standards.

Responsibilities

Provide clerical support for all Agency departments

Answer telephone calls and relay messages as needed, follow confidentiality and HIPAA protocol at all times

Greet and refer all clients/visitors to appointments and meetings

Monitor children in waiting area to prevent noise and traffic in halls

Maintain schedule of staff who are on duty/trainings sick leave

Receive and distribute incoming mail accurately to all Agency Departments

Prepare and meter all outgoing mail and deliver to post office drop box

Complete monthly postage report

Check all equipment to ensure readiness for use (including stocking paper, toner, etc.)

Collect and receipt donations

Perform front desk opening and closing procedures per protocol manual

Supply audit/stocking

Key audit

Prepares for urgent diapers if staff is off

Complete CRJ daily and cash sheets

Provide support specific to the outpatient mental health program

Check clients in for appointments

Collect (at time of service) and receipt all client payments

Check Medicaid/commercial insurance eligibility daily

Announce arrival of clients to clinicians

Make changes to appointments accordingly

Schedule/reschedule appointments as needed

Send clinician letters as requested, confirming back via email when completed

Ensure all outpatient forms are well-stocked

Complete rush basket assignments daily and accurately

Maintain positive, outgoing team atmosphere towards staff and clients

Greet clients and staff in a professional, friendly and attentive manner

Be professional, yet assertive with clients (ie.payments, confidentiality, waiting area rules,)

Keep all personal information regarding self/clients/staff in confidence at all times

Answer phones promptly and cordially

Ensure that noise level in reception area is kept at a low level

Be flexible to meet the requirements of the position

Perform other duties as assigned

Qualifications

Job Requirements:

The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements

This position normally requires the physical demands of sitting, standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are required up to 90% of the time.

Non-Physical Requirements

Education

Associates Degree or Business School training preferred

High School Diploma

Experience

2 years experience in a Receptionist or Secretarial position

Special Skills

Pleasant, professional, welcoming and friendly demeanor with staff and clients

Bilingual (English/Spanish) Required

Detail-oriented and able to manage multiple-line telephone system in a busy office setting, which requires multiple task management

Computer word processing using MS Word

Experienced use of standard office equipment, including copier, fax, answering machine, postage meter, and calculator

Ability to maintain a positive, team-oriented service attitude toward clients and