Operator Scheduler

Description

ABOUT US

In 1981, fueled by the desire to provide quality, accessible healthcare to migrant and farm workers in their community, five visionary women laid the foundation of what would later become Tri-Cities Community Health (TCCH). As a Federally Qualified Health Center (FQHC), TCCH stands tall in the community, boasting six clinical sites strategically positioned to provide comprehensive primary care services to the underserved populations of Pasco, Kennewick, Richland, and the neighboring cities. Serving as the trusted medical home for our patients, TCCH offers a wide range of services - from dental care, optometry, and pharmacy needs to behavioral health and endocrinology. Our spectrum of services is continually expanding as our community grows. Our excellent care extends beyond the walls of our clinics, seamlessly connecting patients to vital social services like WIC and Maternal Support Services. And for those facing logistical barriers, we go the extra mile, ensuring access to prescribed medication by delivering directly to their doorstep. Everything we do reflects our core values of Quality, Respect, and Service.

OPPORTUNITY

TCCH is growing and actively recruiting an Operator Scheduler to join our team within the Pasco administrative building. We are seeking passionate, driven individuals who align with our values of Quality, Respect, and Service, and are eager to make a meaningful impact on the well-being of our patients through delivery of exceptional care. Under the direction of the Customer Service Manager, our Operator Schedulers answer all incoming calls to the Call Center, transferring as needed to the appropriate departments, clinics, and staff members, or taking detailed messages for follow ups. The Operator Scheduler is responsible for scheduling and cancelling appointments, clearing provider schedulers, and working proactively with other physician offices to obtain accurate information for new appointments.

Functions

• Respond to calls from patients, physicians, physicians’ office staff, and peers, and uses good judgement to determine the urgency of the situation
• Answer, screen, prioritize, and redirect calls for the appropriate department
• Answer questions, handle routine matters, and take messages
• Schedule all appointments for patients on the scheduling system and work with the manager to meet scheduling goals
• Complete all patient registrations in a professional, accurate, and customer–oriented manner
• Obtains information from patients’ health insurance or managed care identification card
• Work with individual physician offices and their office managers on obtaining correct information regarding scheduling appointments
• Perform consistently at the required skill and responsibility level as directed, while also performing work of a higher level in preparation for increased responsibilities or departmental needs
• Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards
• Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
• Work on a team toward surpassing departmental goals and objectives across multiple departments and facilities
• Follow the organization’s exposure control plans and bloodborne and airborne pathogens protocol
• Carry out all other duties as assigned
  
  

SCHEDULE / LOCATION

• Full time
• Monday to Friday, 8:30am to 5:30pm
• Pasco Administrative Building – 800 W Court St, Pasco, WA 99301
  
  

WAGE / STATUS

• $19.14 - $21.55/hour; up to $24.76/hour
• This is a Union / Bargaining Unit position, non-exempt
  
  

Benefits And Well-being

• Competitive pay for highly qualified individuals (you!)
• Benefits package including medical, dental, vision, life, disability, retirement with employer match, and paid sick/vacation time
• Conveniently located within a 3-4 hour drive to major metropolitan areas such as Seattle, Portland, Spokane, and Coeur d’Alene
• Conveniently located between major outdoor recreational hubs such as Mount Rainier National Park, White Pass/Bluewood/Schweitzer Ski Resorts, Snoqualmie/Palouse/Multnomah Falls, wine country, and more!
  
  

WHY TCCH?

At Tri-Cities Community Health, we are dedicated to making a lasting impact on the lives of others while keeping pace with our rapidly growing community. Enjoy flexible scheduling, excellent benefits, and a fulfilling work-life balance that allows you to embrace the 300 days of sunshine the Tri-Cities has to offer! As a healthcare professional with TCCH, you’ll be a part of a collaborative team focused on providing comprehensive care to the underserved and underinsured populations of our community – creating meaningful, generational change.

Requirements

• Minimum high school diploma or GED
• Minimum one (1) year of experience with multiline phone systems, preferred
• Proficient in English and another language (Spanish, Russian, Mandarin, or other) preferred
• Attention to detail and expert organizational skills, required
• Ability to maintain composure under stressful conditions while effectively handling patients and callers who display intense emotions, required
  
  

While performing the duties of this job, the employee is regularly required to talk and listen. The employee is regularly required to sit, stand, walk, and ascend and descend stairs. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.