Customer Experience Office Manager

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
  
  
  

Office Manager / Customer Experience Manager

Location: 15470 Endeavor Drive, Noblesville, IN

At Floor Coverings International, we recognize that exceptional customer experiences start behind the scenes—with a well-run office and a team that’s passionate about service. As Office Manager and Customer Experience Manager, you’ll not only oversee daily operations but also serve as the central hub of communication and support, ensuring every customer receives a 5-star experience from start to finish.

This franchise is owned and operated by Marty, a passionate local business owner who is excited to build a team that shares his commitment to excellence, family values, and community involvement.

Benefits and Perks:

• Salary range: $50,000–$55,000
• Full-time position: Monday–Friday (occasional weekends for tradeshows)
• Paid Time Off (PTO)
• Paid Holidays
• Bonus Potential
• Family-owned and operated – friendly, supportive environment
• Paid training provided
• In-person office role with limited customer-facing interaction
• Annual convention opportunity in Mexico
• Team gatherings to foster camaraderie
  
  
  

Qualifications:

• Minimum 2 years of experience in office management or customer service leadership
• Strong customer service orientation – committed to delivering a consistent, 5-star experience
• Experience managing the customer journey and resolving issues with empathy and professionalism
• Exceptional communication skills, particularly over the phone
• Highly organized, detail-oriented, and able to manage multiple priorities
• Self-motivated and able to work independently
• Skilled in managing crews, calendars, and sales teams
• Willingness to learn forklift operation (certification a plus)
• Proficient in social media platforms to boost brand recognition
• Familiarity with CRM software (e.g., Salesforce – a plus)
• Experience in the home service industry – a plus
  
  
  

Key Responsibilities:

• Serve as the internal Customer Experience Manager, ensuring smooth communication and coordination across all touchpoints
• Oversee and streamline daily office operations Maintain and nurture strong relationships with customers throughout their project lifecycle
• Promptly respond to new customer leads and schedule appointments for the sales team
• Monitor customer satisfaction and help resolve issues with urgency and care
• Be a brand ambassador – promote excitement and trust with every interaction
• Manage and attend local networking events to build brand awareness
• Upload before-and-after project photos weekly to Facebook, Instagram, and Google Business Page
• Support and execute local marketing strategies and promotions
• Order products and materials for all sold jobs and track their delivery
• Receive inventory and manage incoming shipments
• Continuously strive for 5/5-star ratings through quality service, responsiveness, and follow-through
  
  
  

About the Local Owner:

Meet Marty, the enthusiastic new franchise owner ready to embark on an exciting journey! With a passion for delivering exceptional customer care and a desire to provide an excellent experience in the flooring industry, Marty is thrilled to embark on this new adventure.

When Marty isn't busy ensuring that every flooring project exceeds expectations, you'll find him enjoying the outdoors playing golf, attending concerts or watching sporting events. His most cherished time is spent with his family and being a Papa. With a love for both his community and his family, Marty is dedicated to making a positive impact wherever he goes. Get ready to experience flooring expertise with a personal touch!

If you are looking for an opportunity to work for a company renowned for its commitment to customer service and integrity, apply today.

Apply today and be a part of our success story!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.