Chief Human Resources Officer

Nashville Zoo, Inc. Position Description

HR Department





Position: Chief Human Resource Officer

Department: Human Resources

Supervisor: President/CEO

Classification: Full time, Non-Exempt



POSITION OVERVIEW

The Chief Human Resource Officer (CHRO) is a pivotal role responsible for overseeing the entire human resource and people operation function. This includes recruitment, onboarding, training, benefits administration, compensation and payroll management, policy development and enforcement, ensuring compliance with employment laws, and actively shaping the organization's culture and employee experience. Additionally, the CHRO serves as a trusted advisor to the President/CEO and the Executive Team.

HR TECHNICAL SKILLS REQUIRED

• Strategic talent and workforce planning
• End-to-end Talent Lifecycle Management
• Recruitment, Onboarding, Retention, and Training
• Proficiency in Employment Law, including knowledge of ACA, ERISA, IRS Pub. 15, and other relevant regulations
• Policy and Procedure Development and Implementation
• Employee Relations
• Compensation Program Design and Management
• Benefits Program Design and Management
• Payroll Management and Oversight
• Workplace Safety and Workers' Compensation Administration
• HRIS System Management
• Metrics Development and Reporting
  
  

DUTIES AND RESPONSIBILITIES

• Provide leadership, supervision, and professional development to the HR team.
• Manage fringe benefit plans, including health and 401(k) administration, and ensure compliance with federal and state regulations.
• Foster open communication between management and employees.
• Proactively identify and address organizational issues in collaboration with management.
• Offer consultative support to management and HR staff on areas such as organizational transformation, strategic workforce planning, talent management, succession planning, employee relations, workforce effectiveness, employee engagement, compensation management, workplace safety, supervisor effectiveness, and appropriate metrics/reporting.
• Develop and execute strategies to cultivate a positive and inclusive organizational culture that aligns with the company's values and objectives.
• Lead initiatives to enhance the employee experience, including engagement programs, wellness initiatives, and recognition programs.
• Collaborate with leadership to identify and address culture-related challenges and implement solutions that drive positive change.
• Act as a champion of diversity, equity, and inclusion, working to create a diverse and inclusive work environment.
• Act as a liaison and collaborate with other departments to develop and deliver integrated solutions aligned with the business strategy.
• Demonstrate a deep understanding of the organization's goals and objectives.
• Perform other related duties as required.
  
  

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong communication skills across various levels, with excellent presentation skills.
• Exceptional active listening skills.
• Ability to handle interactions with staff, the public, and vendors tactfully, cooperatively, and effectively.
• Profound knowledge of occupational hazards and safety precautions relevant to job duties.
• Establish and maintain effective collaborative working relationships with managers and employees.
• Maintain accurate records, meet deadlines, and operate standard office equipment.
• Analytical problem-solving skills in a dynamic environment.
• Adherence to organizational policies and procedures while maintaining a high level of confidentiality.
• Flexibility to be both hands-on and strategic.
  
  
  
  

EDUCATION AND EXPERIENCE:

• Bachelor's Degree in HR or a related field master's degree preferred.
• Minimum of 5-10 years of progressive experience in a fast-paced work environment, including a senior position in an HR department.
• Professional Human Resources designation, such as SPHR or SHRM-SCP preferred.
• Demonstrated competency in the technical requirements listed above.