PC Support Technician
Benecard Services, LLC
Date: 13 hours ago
City: Bonita Springs, FL
Contract type: Full time
This position encompasses a wide range of duties and responsibilities including End User support, Documentation, Incident support, Hardware installation & Software maintenance, and asset tracking. This position reports to the IT Tech Support Supervisor. The candidate must have the ability to work independently and as part of a team to complete service requests, handle multiple projects, prioritize workload deadlines and be available off hours for an on-call rotation.
Responsibilities:
User Support
Benecard Services, LLC
Benecard Services, LLC has been administering carve-out, fixed rate insured prescription drug benefit programs since 1990. Benecard is a full service, in-house prescription benefit administrator that includes mail and specialty drug dispensing. We are a premiere nationwide Prescription Benefit Administrator headquartered in Lawrenceville, New Jersey.
Website: http://www.benecard.com
BeneCard PBF
BeneCard PBF provides self-funded prescription benefit program administration with a personalized approach through focused, clinical expertise. Our business model operates on a customized claim processing system offering unlimited capability and flexibility to respond to client needs in an evolving marketplace. Advanced clinical programs and advanced technology provide the framework to maximize the use of all data elements available. This allows BeneCard PBF to filter the information, focus on clinical opportunities and facilitate interaction between the physician, the pharmacist and the patient to effectively promote complete health care. Headquartered in Bonita Springs, Florida.
Website: http://benecardpbf.com
National Vision Administrators
For over 40 years, National Vision Administrators (NVA) has been meeting the vision benefit needs of public employer groups, Health & Welfare Funds, Associations and Coalitions. Providing millions of people throughout the United States with vision care programs that help them be smarter buyers of eye care and eyewear, NVA is particularly well suited to address today's health benefit challenges as it relates to eye care. We offer cost-effective, customized vision benefit programs that are clinically integrated. We are proud of the fact that we have retained over 99% of our clients and believe it is the greatest testimony to the high-quality benefits and service satisfaction we provide to both our clients and their members. Headquartered in Clifton, New Jersey.
Website: http://www.e-nva.com
We are an Equal Opportunity employer.
Responsibilities:
User Support
- Implementation, management and standardization of user accounts and settings, peripherals, desktop/laptop hardware and network connectivity.
- Provide onsite and remote support to user issues that are logged and tracked using the
- Provide end-user assistance with basic PC use and training if necessary
- Physical access control, finger printing, ID issuing
- Provide and maintain a high degree of customer service and responsiveness to users and their needs by meeting Service Level Agreement (SLA) numbers
- Imaging, installation, configuration, and user setup of new company owned desktops/laptops, printers, mobile phones, peripherals, and other miscellaneous hardware according to IT policy.
- Installation, management and standardization of all company-approved software on end user systems (including but not limited to Windows OS, AV, Adobe acrobat, MS Office 365 suite, browsers, etc.).
- Escalation, POC and ownership for external vendor service calls
- Printer/Scanner/Fax Installation, setup, maintenance, tracking and purchasing of supplies.
- 0-3 years’ experience as a PC Support Technician
- Experience with MS Windows 7 & Windows 10 installation, configuration, support and troubleshooting
- Experience with Active Directory user and computer provisioning
- Experience with MS Office 2010-Office 365 installation and support
- Experience installing, configuring and supporting printers/scanners/faxes
- Experience meeting defined service level objectives
- Strong organizational skills
- Troubleshooting and analytical skills to diagnosis issues and find resolution
- Competitive salary
- Vacation and Sick/Personal Time
- Medical Insurance
- Hearing Program Discount
- Short- & Long-Term Disability Insurance
- Life Insurance
- Flexible Spending Account
- 401(k)
- Employee Referral Program
- Employee Recognition
- Tuition Reimbursement
- Professional Development Training
Benecard Services, LLC
Benecard Services, LLC has been administering carve-out, fixed rate insured prescription drug benefit programs since 1990. Benecard is a full service, in-house prescription benefit administrator that includes mail and specialty drug dispensing. We are a premiere nationwide Prescription Benefit Administrator headquartered in Lawrenceville, New Jersey.
Website: http://www.benecard.com
BeneCard PBF
BeneCard PBF provides self-funded prescription benefit program administration with a personalized approach through focused, clinical expertise. Our business model operates on a customized claim processing system offering unlimited capability and flexibility to respond to client needs in an evolving marketplace. Advanced clinical programs and advanced technology provide the framework to maximize the use of all data elements available. This allows BeneCard PBF to filter the information, focus on clinical opportunities and facilitate interaction between the physician, the pharmacist and the patient to effectively promote complete health care. Headquartered in Bonita Springs, Florida.
Website: http://benecardpbf.com
National Vision Administrators
For over 40 years, National Vision Administrators (NVA) has been meeting the vision benefit needs of public employer groups, Health & Welfare Funds, Associations and Coalitions. Providing millions of people throughout the United States with vision care programs that help them be smarter buyers of eye care and eyewear, NVA is particularly well suited to address today's health benefit challenges as it relates to eye care. We offer cost-effective, customized vision benefit programs that are clinically integrated. We are proud of the fact that we have retained over 99% of our clients and believe it is the greatest testimony to the high-quality benefits and service satisfaction we provide to both our clients and their members. Headquartered in Clifton, New Jersey.
Website: http://www.e-nva.com
We are an Equal Opportunity employer.
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