Samsung National Field Support Manager

Job Type

Regular

Work Location:

Market - SAMDA - IL - Chicago West

Overview

2020 Companies has a full-time National Field Support Manager opportunity representing our client, Samsung Electronics America.

As the National Manager, overseeing both the Virtual Market Manager and Merchandising teams, you will play a strategic leadership role in driving Samsung’s success across key national retail partners, including Home Depot, Best Buy, and Costco. This dual-function role is responsible for ensuring flawless virtual engagement, in-store brand presence, and merchandising execution across the U.S. retail landscape. You will lead a team of Virtual Market Managers (VMMs) focused on relationship-building, training, and influencing store-level performance remotely. Simultaneously, you will manage the national merchandising strategy—developing and deploying display guides, coordinating store readiness for high-profile events, and resolving large-scale retail execution issues in partnership with internal and syndicated teams.

What's in it for you?

• Work remotely and travel as needed
• Competitive annual salary of $100k to $120k, paid weekly
• Bonus potential paid quarterly
• Next day pay on demand with DailyPay
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program
  
  
  

Job Description

Responsibilities:

• Lead, develop, and motivate a high-performing team of Virtual Market Managers to drive sales and brand advocacy within major national retailers.
• Oversee a national field merchandising strategy, ensuring consistency and compliance with Samsung display standards across all retail partners.
• Create and maintain display execution guides; manage Ring of Fire and other premium fixtures, including repairs, maintenance, and visual compliance.
• Prepare priority markets and locations for VIP visits, new product launches, and major brand activations.
• Analyze performance metrics and market insights to identify trends, resolve execution gaps, and optimize retail impact.
• Serve as a cross-functional liaison between Samsung corporate teams, syndicated partners, and field execution channels.
• Own issue resolution for escalated store-level challenges, display outages, and merchandising exceptions.
• Ensure operational excellence, clear communication, and strategic alignment across virtual and in-store execution teams.
  
  
  

Performance Measurements

• Achieve and exceed merchandising goals and objectives
• Maintain high levels of compliance with Samsung's branding guidelines and merchandising standards
• Deliver exceptional customer service to internal and external stakeholders
• Develop and implement innovative solutions to address merchandising challenges
• Foster Strong Client Relationships: Build and cultivate relationships with Senior Level program and field leaders at Samsung and Merchant Partners
• Effective Mentorship and Coaching: Maintain an employee satisfaction score of 85% or higher for mentorship and coaching
• Manage Budgets Effectively: Maintain an effective program P&L
  
  
  

Qualifications

• Bachelor's degree in business administration, Marketing, or related field preferred
• Minimum of three to five years of experience in a merchandising or retail operations role
• Demonstrated strong leadership, organizational, and communication skills
• Excellent analytical and problem-solving skills
• Proven ability to manage multiple priorities and work effectively in a fast-paced environment
• Strong attention to detail and commitment to quality
• Ability to build and maintain strong relationships with diverse teams
  
  
  

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.