Director, Consulting Programs (Texas)

What Makes Us a Great Place To Work

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009.

Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

Who You’ll Work With

You’ll join our Texas Consulting Program team and collaborate closely with senior leaders across the Dallas, Houston, and Austin offices. This role is deeply integrated into the office’s leadership structure and works alongside our Senior Director of Consulting Program, Texas Talent VP, HR, and Partner-level people leaders to support our second-year Consultants and Managers.

WHERE YOU’LL FIT WITHIN THE TEAM

As a key leader within the Texas Consulting Program Management team, you’ll provide end-to-end support and strategic direction for second-year Consultants and Managers. Your work will shape career development, drive programmatic consistency across Texas offices, and ensure the delivery of an exceptional Bain experience for our talent.

What You’ll Do

Consultant Staffing

• Coordinate with case team leadership to understand staffing needs, including nature of assignment, staffing requirements, and oversee staffing of teams to projects based on understanding of client, office and individual needs.
• Work with staffing and talent leadership team to ensure staffing decisions best optimize tradeoffs between client service, utilization and retention.
  
  

Consultant Program/Class Management

• Develop one-on-one relationships with Consultants and Managers to provide guidance and mentoring on career management. Regularly meet with each individual to discuss career development, goals, objectives, and interests. Makes tradeoffs between client needs, office utilization and individual needs.
• Monitor case team assignments to ensure Consulting staff have a variety of consulting projects and diverse experiences.
• Manage professional development of Consulting staff: Review all case end and consensus reviews to ensure quality feedback and clear messaging. Determine appropriate ratings for individuals or help consensus reviewers settle on appropriate ratings for individuals in assigned cohort. Serve as key facilitator across an individual’s Ring of Support to provide coaching, performance support, and connectivity across the TX office
• Engage across Texas Program Management and Training infrastructure to support regular class meetings and trainings; invite relevant parties to ensure Consulting staff are provided relevant content as pertains to their careers
• Partner with HR on performance management, employee relations and other issues related to employment law, risk and policy matters
• Coordinate with HR on transfer process and leaves of absence for consulting staff; lead all diligence efforts for inbound transfer applications for relevant cohort
• Recruit and interview for Consultants (as necessary)
• Participate in the development and recommendation operating policy and procedural improvements for Consulting staff.
• Work with HR on processes impacting including Upward Feedback, Ratings, case-end and consensus reviews, and CTSU
• Owns data integrity within BOSS
• Perform other duties and projects as assigned including leading strategic initiatives such as sustainability task force, Consultant/Manager value proposition, etc. and proactively identify areas for process improvement and drive execution, applying deep functional knowledge of processes
  
  

Capacity Planning and Analytics

• Manage the process of maintaining availability of consulting staff, accounting for case activity, vacations and training conflicts, incoming and outgoing personnel, and tracking of upcoming case roll points
• Actively translate forward looking capacity view into team availability by week for reporting to regional staffing team and Office Heads
• Act as point person for in answering any questions about upcoming availability and impact of potential cases/backfills/departures
• Support Sr. Director of Consulting Programs on ad-hoc analytics on long-term capacity trends (e.g. attrition rates)
• Collaborate with Talent VP and Sr. Director of Consulting Program to prepare periodic talent pyramid updates for office heads review and office meetings
  
  

About You

• Bachelors Degree in Management, Liberal Arts, related field or an equivalent combination of education, training and experience is required. MBA preferred.
• Strong preference for candidates with experience as a client-facing leader within a Consulting firm (equivalent to Bain Senior. Manager or above with 18 months of experience at that level)
• Must be willing to relocate (if not currently based in Houston, Dallas, or Austin)
• A minimum of 10 years professional experience is required, 5 years progressive experience in management required, preferably in a consulting role
• Deep knowledge of professional services, preferably consulting operations and the various roles
• Strong customer service, meticulous attention to detail and organizational skills necessary
• Strong analytical, problem solving and quantitative skills
• Outstanding interpersonal, written and verbal communication skills are required
• Ability to deal with highly confidential information appropriately; ability to prioritize, meet deadlines, and juggle multiple tasks simultaneously.
• Comprehensive knowledge of, and experience with Microsoft Word/Excel/PowerPoint is required.
• Ability to travel 1-2x per quarter to other Texas offices.