Care Coordinator

Right at Home, a locally owned home care agency with a warm, tech-savvy culture, is looking for a Care Coordinator to lead scheduling and inside sales efforts. This is a key role that ensures clients receive timely care, caregivers are matched thoughtfully, and families feel confident they’ve come to the right place.

This position is ideal for someone who enjoys solving puzzles, talking with families, and managing day-to-day details in a fast-paced environment.

Key Responsibilities

Scheduling & Shift Coordination

• Monitor daily/weekly schedules and open shifts using WellSky (formerly ClearCare)
• Review caregiver availability reports and fill open shifts efficiently
• Communicate with caregivers to confirm shifts, take call-offs, and manage changes
• Log schedule-related updates and communication in WellSky
• Match caregivers with new clients and confirm schedules
• Coordinate first shifts and supervisory visit tasks
  
  
  

Inside Sales & Inquiry Follow-Up

• Answer inbound inquiries with empathy and professionalism
• Complete Initial Call Screens and Client Inquiry Records in WellSky
• Use consultative phone techniques to understand needs and recommend solutions
• Send follow-up brochures, letters, and service info
• Schedule in-home consultations and track progress toward care starts
• Follow up via phone and email
  
  
  

Intake & Care Coordination

• Enter client data and build care plans in WellSky
• Prepare client binders and maintain physical/digital records
• Review care plans with caregivers before their first visits
• Set tasks for caregiver supervision and family follow-up
• Communicate changes and progress updates to families
  
  
  

Staffing Support

• Assist with caregiver hiring processes
• Collect employee availability and enter info into WellSky
• Maintain secure personnel records
  
  
  

What Makes You a Great Fit

• Warm, compassionate, confident communicator who’s proactive and organized
• Comfortable juggling calls, follow-ups, and scheduling in a fast-paced environment
• Problem solver who makes people feel heard and valued
• Motivated to grow in a purpose-driven, people-first culture
  
  
  

Qualifications

• 2+ years of experience in scheduling, inside sales, or client services (home care/healthcare preferred)
• Strong verbal and written communication skills
• Comfortable with technology including WellSky (or similar scheduling/CRM software)
• Able to work onsite in Pleasanton, CA
• Valid driver’s license, insured vehicle, and available for on-call support
  
  
  

Perks & Benefits

• Competitive pay with overtime eligibility
• Paid sick time, and vacation time
• Health insurance
• Paid training through Right at Home University
• Bonus eligibility
• Frequent team-building events
• Supportive, tech-forward office culture
• Company laptop
• Join a growing local team backed by national resources and heart
  
  
  

Compensation

$21-$23 an hour with 1.5 times overtime pay rate + Bonus.

To apply, send your résumé and a brief introduction to: [email protected]

We’d love to hear from you!