Sen. Director of Behavioral Health Operations

Job Information

Title : Senior Director of Behavioral Health Operations

Department : Behavioral Health

Status: Exempt

Position Classification/Category : Clinical

Location: Varied locations

Reports To: AVP of Behavioral Health

Summary Of Position

The Behavioral Health Senior Director of Operations reports to the AVP of Behavioral Health and is responsible for insuring operational and documentation efficiencies, profitable growth, exceptional service, program implementation, process improvement, sustainability and community/partnership relations. The Senior Director of Behavioral Health Operations will work alongside the AVP of Behavioral Health and Chief Behavioral Health Officer to support and manage behavioral health department, focused on strategic performance plans to achieve identified organization objectives. This role serves as a contact point for Senior Management, other Kintegra Health services, and community partners. In addition to managerial duties the program manager will continue to engage in direct patient care working as part of a multidisciplinary primary care treatment team to facilitate the provision of holistic, whole-person behavioral healthcare for all Kintegra Health patients. Provides behavioral health and substance abuse screening, brief intervention, education, and referral services for patients within a primary care/outreach clinic setting. Will work with patients with psychosocial, behavioral health, chronic disease, behavior change, and/or substance use concerns. Is knowledgeable of and adheres to all policies, professional practice standards, philosophies and requirements for professional clinical practice.

Performance Requirements

• Excellent and effective written and oral communication skills. Interacts in a friendly, professional manner with a wide range of patients, operations staff, physicians, other departments, and community partners in a friendly, professional manner.
• Knowledge of BH department models of care, experience with development, implementation and evaluation to support Integrated, School and MAT programming
• Ability to work successfully with indirect supervision and autonomy
• Ability to lead and support management of a multidisciplinary team
• Ability to plan, prioritize and complete delegated task with attention to detail and efficient time management.
• Ability to work well under pressure and various time constraints.
• Proficiency in Microsoft Office Outlook, Word, Excel, PowerPoint use and email communication.
  
  

Education :Master’s degree in Social Work or related field.

Experience Required : Minimum of 2 years’ experience working within an Integrated Model of Care, Minimum of 2 years development and implementation of behavioral health programs, Minimum of 2 years’ experience with public speaking

Professional Licensure: LCSW, LCHMC

Certification(s): CPR

K Ey Responsibilities

• Provide programmatic oversight to behavioral health team staff. Demonstrate and apply knowledge of Integrated model of care, MAT, school behavioral health program guidelines/procedures to identify issues.
• Monitor programmatic expenditures to ensure contractual compliance.
• Update/maintain accurate and secure patient medical records. Ensure behaviorist team members are documenting appropriately. Completes, in a timely manner, all required documentation related to patient treatment, payment for services rendered, and organizational operations.
• Identify and solve any process, personnel, or clinical challenges.
• Regularly update Director of Behavioral Health with changes and/or challenges to behavioral health services and programs within department.
• Manage own panel of patients to maintain knowledge of direct practice functionality.
• Coordinate/facilitate referral processes, community relations and partnerships.
• Supports training, presentation, education to BH department, organization, and community
• Ensure the preparation, completion and submission of required reports.
• Evaluate BH program activities to improve quality of care and program efficiencies.
• Actively participates in QI activities, managing BH program QI data and monitoring progress toward goals.
• Participates in staff meetings as required
• Will remain active in clinical role providing evidence-based assessment, intervention, consultation, and referral services for students with a variety of behavioral and chronic health conditions. Working cooperatively as an integral part of the behavioral health team with the goal of improving patient care and increasing team efficiency.
• Engages in continuing education to maintain licensure and enhance professional competence relevant to medical, substance use and legal issues that impact patient care.
• And other duties as assigned
  
  

Kintegra Health Organizational Mission and Goals for All Employees

Kintegra Health is a is a community sponsored, family-centered provider of health care, health education and preventive care services without regard to the ability to pay. All potential employees are screened to ensure alignment with the core position requirements and the required position skills set. Kintegra Health is searching for employees who are committed to the Kintegra Health mission, demonstrate the characteristics of Kintegra Health’s core values listed below, and who strive to achieve improvements in a dynamic and changing health care environment.

Kintegra Health Core Requirements

• Patient First – An approach to care that holds primary, the well-being and desires of the patient
• Build not Blame – Focusing first on finding fault with the process rather than the person
• Integrity and Honesty – F ostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
• Cooperation and Flexibility – Related to an internal belief that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
• Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.
  
  

Kintegra Health Organizational Goals

• To provide continuing comprehensive and accessible primary care services to individuals and families of all economic levels within Counties served.
• To provide primary care services to meet the physical as well as social health needs of individuals and families, promoting health maintenance, providing timely diagnostics, treatment and referral services.
• To emphasize preventive care through patient and community education to help individuals become aware and responsible for their own health behaviors.
• To employ an interdisciplinary team approach in collaboration with other community providers to provide a continuum of appropriate patient/family-oriented care in a cost-effective manner.