Senior Customer Success Manager

About Tava Health

If you could spend your time doing something truly meaningful, chances are you’d choose work that could change people's lives for the better. At Tava Health, that's exactly what we do every day. Tava Health is a Series B startup, focused on scaling access to behavioral healthcare. We make meaningful connections between providers and clients accessible and easy by partnering with organizations to bring high-quality mental health care to their employees, members, and communities.

About The Role

We’re looking for a motivated and experienced Senior Customer Success Manager to join our growing team. In this role, you’ll manage a portfolio of large, strategic accounts and provide a high-touch, white-glove experience to senior stakeholders. You’ll support onboarding, ongoing engagement, and expansion while playing a strategic role in client retention and satisfaction.

This is a great opportunity for someone who excels at executive relationship management, thrives in strategic conversations, and is excited about making an impact in healthcare and mental health.

Responsibilities

Own Customer Relationships

• Serve as the primary point of contact and trusted advisor for Tava’s largest customers
• Build and maintain relationships with HR leaders, benefits executives, and senior stakeholders
• Own the post-sale lifecycle, delivering tailored experiences that support client goals
  
  

Onboarding & Activation

• Lead smooth onboarding and implementation for new enterprise customers
• Partner with cross-functional teams to ensure technical and operational readiness
• Define success criteria and align on measurable outcomes
  
  

Engagement & Retention

• Develop and execute strategic success plans that align with customer objectives
• Monitor usage, engagement, and risk indicators; proactively intervene as needed
• Facilitate executive business reviews, data reporting, and strategic planning sessions
• Lead renewal strategy and expansion conversations
  
  

Internal Collaboration

• Partner with Sales, Clinical, Product, and Operations teams to drive unified customer experiences
• Act as the voice of the customer to influence internal decisions and improve offerings
• Contribute to process improvements, playbooks, and documentation
  
  

Success Measurement

• Track key metrics including retention, engagement, utilization, and satisfaction
• Maintain clear documentation of customer progress, goals, and risks
  
  

Requirements

Experience & Skills

• 5+ years of experience in customer success, account management, or consulting
• Expertise in managing senior stakeholder relationships in enterprise or healthcare settings
• Familiarity with healthcare, benefits, or HR tech is highly preferred
• Strong analytical skills and ability to drive outcomes using data
• Organized, adaptable, and outcome-oriented
  
  

Communication & Collaboration

• Excellent interpersonal, written, and verbal communication skills
• Executive presence and confidence in presenting to leadership teams
• Collaborative mindset with a bias toward action
  
  

Mindset

• Strategic thinker with a passion for improving mental health access
• Customer-first approach with empathy and curiosity
• Thrives in a fast-paced, evolving startup environment
  
  

Why You'll Love Working With Us

Enjoy working remotely in this full-time, salaried position with Tava. We offer a highly competitive benefits package, including:

• Competitive salary and stock options
• Tava mental health benefit – free access to therapy for you and your family
• Medical and dental insurance – for you and your dependents
• Monthly HSA contributions
• Generous PTO and paid holidays
• Work from home
• Paid parental leave
• Weekly team lunches
• Opportunity to shape a growing company and culture
• For tax purposes, priority will be given to candidates living in states where we already have employees. These states are Alabama, Arizona, California, Connecticut, Florida, Georgia, Idaho, Indiana, Nevada, North Carolina, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Tennessee, Texas, Virginia, and Utah.
  
  

Tava is unable to sponsor employment visas (such as the H-1B). Candidates must have authorization to work in the U.S. without company sponsorship now or in the future.

All hiring activities at Tava Health are handled by company representatives using @tavahealth.com or @us.tavahealth.com email addresses.

Please beware of unauthorized recruiting communications requesting personal information. We never hire anyone without first completing a real-time, face-to-face interview (conducted by video or in-person), nor do we use encrypted instant messaging services like Signal. If you have questions regarding the authenticity of any outreach, please do not hesitate to use the chat feature on our website or contact us at [email protected]

Tava Health does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.