Customer Experience Specialist (Remote/Home)

We are seeking a proactive and customer-focused Customer Experience Specialist to join our team at Highlander Contracting Company. This role is essential for providing timely and effective support to our customers, ensuring a positive experience and resolution of inquiries across various communication channels.

Responsibilities

• Engage with customers to address inquiries, provide information, and resolve issues efficiently.
• Maintain a high level of professionalism and courtesy in all interactions.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service processes and enhance customer satisfaction.
• Stay informed about company products and services to provide accurate information to customers.
• Monitor performance metrics and strive to meet established targets.
  
  

Qualifications

• High school diploma or equivalent.
• Strong written communication skills with attention to detail.
• Ability to handle multiple inquiries and prioritize effectively.
• Proficient in using customer support software and other relevant tools.
• Ability to work independently and collaboratively within a team.
  
  

If you are committed to delivering exceptional customer support and possess a strong work ethic, we invite you to consider this opportunity to join Highlander Contracting Company as a Customer Experience Specialist.