Store Manager

Barnes & Noble, Inc.


Date: 7 hours ago
City: Meridian, ID
Contract type: Full time
Location

ID - Meridian - Meridian - 3549

Classification

Full-Time

Job Summary

Store Manager

What You Do

  • Ensure consistent, friendly and informed service to customers, first by the example you set and second by the training and encouragement of first-class service by all your team.
  • Create a vibrant bookstore through the flawless execution of bookstore basics.
  • Teach and reinforce compelling merchandising with both visual integrity and title affinity through knowing the best place to put books on your floor to generate sales.
  • Build your team through engagement, motivation and coaching; assess performance and address any issues proactively and timely.
  • Communicate collaboratively with your cluster commercial support (CCS) to tailor the inventory, selection and assortments to reflect your community and customer.
  • Manage pricing to offer a value statement consistent with your customers’ expectations, while protecting the margin and profitability of your store.
  • Ensure the efficient execution of store operations with timely management of receiving, vendor returns and other day-to-day processes.
  • Manage your roster to optimize the store efficiency through scheduling and payroll, working with area rota and cluster rota support.
  • Work with area people support to ensure well trained employees.
  • Interview and hire booksellers that are knowledgeable and will provide an optimal shopping experience for our customers, partnering with cluster support when appropriate.
  • Use the store roster to schedule appropriately, optimizing process efficiency and store payroll.
  • Understand issues of shrink and expenses, holding the store team accountable to do the same.
  • Collaborate with the café manager to convert traffic into café sales and create a superior customer experience.
  • Engage your community through social media and events specific to your customers’ interests.
  • Use remote working technology (Teams, Outlook 365, etc.) to support the above.
  • Work a majority of the time on the selling floor, which requires physical activity (I.e., prolonged standing, repetitive bending, lifting, climbing).
  • Open and close the building, ensuring the safety of our employees and customers.

Knowledge & Experience

  • Solid bookselling knowledge across various genres.
  • Experience in managing and developing employees at all levels.
  • Experience managing payroll and scheduling effectively.
  • Experience driving positive key financial results.
  • Ability to organize, plan and prioritize workload.
  • Manage own time efficiently and effectively.
  • Able to delegate and to work through others well.
  • Communicate clearly and comfortably across all levels of the business.
  • Build collaborative working relationships at all levels. v
  • Deliver honest and constructive feedback, holding team members accountable when necessary.

Expected Behaviors

  • Run an excellent commercial bookstore.
  • Grow knowledge of industry and market.
  • Prioritize customer experience above all else.
  • Drive results.
  • Provide feedback, coaching and development.
  • Exhibit genuine passion to deliver better bookstores through our people.
  • Listen to others.
  • Can empathize with and understand people.
  • Demonstrate collaboration.
  • Address issues proactively.
  • Make good decisions and engage in solution-based problem solving.
  • Take calculated risks.
  • Is comfortable with ambiguity.
  • Act with respect and kindness.
  • Show adaptability and work with a sense of urgency all the time.
  • Maintain positivity.
  • Remain discreet and unbiased.

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