Claims Advocate (Hybrid)

Job Description

Job Title: Claims Advocate

Department: Claims Management

Location: West Division Office Location (Hybrid)

About Us:

Acrisure’s West Division began with a small group of agency partners joining together for the best interest of their clients and teams. Through collaboration and trust, they revealed the individual strengths and the extraordinary advantage at their doorsteps. As their success became a reality, people took notice, and the platform grew. Their entrepreneurial spirits drove the partnership that led the Acrisure West Division to where it is today, with a culture built on organic partnership.

Acrisure is a fast-growing fintech leader that operates a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure’s massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.

Job Summary:

Claim Advocates need to handle the claim process from beginning to end, working closely with the client, insurance carrier, adjuster and claimants as well as co-workers in the underwriting department. Applies acquired job skills and company policies and procedures to complete assigned tasks. Requires basic working knowledge of principles and practices of area of specialty.

Responsibilities:

• Assists clients of the agency in reporting and monitoring of Commercial & Personal lines claims, which includes taking initial loss notice, getting loss notice to the appropriate insurance company, communicating with insured on adjuster assignment, tracking claims payments, and following the claim until closed by the insurance company.
• Conducts initial reviews of claims for any coverage questions, reviews any denial of coverage for accuracy and acts as a liaison between insured and insurance company adjuster.
• Serves as contact for Adjuster and Insured for claims related issues.
• Refers complex coverage questions to Risk Manager
• Secures loss runs from carriers as requested.
• Prepares claims information for presentations as requested.
• Resolves customer claim issues in coordination with Account Executives and Producers in order to reduce E&O exposure.
• Provides claims packets to customers and prospects as requested.
• is comfortable reading policy forms, understanding coverage and questioning carriers when necessary
• Evaluates and challenges claim reserves in accord with industry and claim specific knowledge
• Cooperates with counsel for suit or trial
• Secures loss runs from carriers as requested. Prepares claims information for presentations as requested.
  
  

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Requirements:

• Active Property & Casualty License or ability to obtain one within 60 days of hire date.
• Excellent verbal and written communication skills as well as strong interpersonal skills with the ability to interact with colleagues, leaders, across all levels
• Able to work independently and achieve a high-level product within requested time constraints
• Must be able to work as a team member to achieve goals
• Proficiency is MS Office Suite
• Applied EPIC experience a plus.
  
  

Education/Experience:

• High School Diploma; Associate degree or higher preferred
• 3+ years of claim experience, industry experience
  
  

Benefits & Perks:

• Competitive Compensation
• Industry Leading Healthcare
• Savings and Investments
• Charitable Giving Programs
• Offering hybrid work option
• Opportunities for Growth
• Parental Leave
• Generous time away
  
  

The base salary range for this position is $23 - $28.80 per hour. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Pay Details:

Hourly: $23 - $28

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.