Customer Success Coordinator, Clinical AI

Akido is rebuilding the healthcare experience from the ground up. Through early interventions designed around social determinants of health (SDoH), world-class care focused on chronic disease, and human-centered technology, we believe we can build a healthcare model that allows for all patients to live their fullest lives. We are a fast-growing, impact-focused, Y Combinator company created out of the University of Southern California's D-Health Lab with the idea that empowering government, healthcare, and nonprofit services with population-based data could help usher in a new era of preventive public health. Today we are building a full stack medical network that leverages our predictive capabilities to provide a frictionless experience for both our patients and care providers.

Company Overview

At Akido, we're not just adapting to the future of healthcare; we're creating it. Born from the innovative spirit of USC's D-Health Lab and propelled by our partnership with Y Combinator, Akido is a pioneering force in healthcare technology. Our mission is to redefine healthcare access and equity through advanced AI and predictive analytics, serving over 250,000 patients across Southern California with plans for national expansion. By integrating cutting-edge technology with compassionate care, we ensure that every patient—especially the most vulnerable—receives the care they deserve. Join us on this journey to transform healthcare from the ground up.

The Opportunity

We are seeking a Customer Success Coodinator to support the rollout and adoption AI-enabled applications. This is a healthcare-facing role that combines on-site support, user education, and workflow familiarity. You'll work closely with physicians, medical assistants, and clinic managers during and after go-live, helping teams feel confident using our applications in their day-to-day work.

This is a great opportunity for someone with healthcare experience, such as a medical assistant, scribe, or care coordinator, who is eager to pivot into a tech-forward role without leaving the clinical world behind.

What You'll Do

• Onboarding & Training: Spend time in clinics helping new users get started with new technology tools. Reinforce training through hands-on guidance, ensure users can navigate key features, and proactively identify and resolve common concerns.
• Relationship Building: Establish trust and rapport by working alongside clinical users in real-time. Build strong relationships that promote collaboration, uncover workflow needs, and create open lines of communication.
• Customer Success: Deliver just-in-time coaching to users who need extra support. Reinforce clinic-specific workflows, assist with retraining when needed, and help drive adoption by making users feel confident and supported.
• Feedback Triage & Collaboration: Collect, flag, and escalate feedback that impacts clinical usability. Work closely with the product and implementation teams to prioritize fixes, share insights, and contribute to continuous improvement.
  
  

What We're Looking For

• Healthcare Experience: 1-2 Years of hands-on experience working alongside doctors, MAs, or clinical staff, with a strong understanding of how clinical workflows operate in real-world settings.
• Customer Focused Mindset: Passionate about using technology to make life easier for care teams and improve patient experience. You anticipate challenges, adapt quickly, and aren't afraid to jump in and solve problems as they arise.
• Relationship Builder: Ability to communicate clearly, listen actively, and build trust quickly. You know how to connect with clinicians, staff, and stakeholders in fast-paced environments.
• Tech-Savvy: Comfortable with digital tools and can quickly learn new systems. You don't need to be an engineer, but you're confident troubleshooting and guiding others.
  
  

Bonus If You have

• Software Implementation Experience: Hands-on experience supporting or implementing new software in healthcare settings—especially tools used by physicians and clinical staff.
• Training & Teaching Experience: Comfort leading small-group trainings, 1:1 coaching, or onboarding sessions for clinical teams. You can translate complex tools into easy-to-follow steps.
• Bilingual Skills: Spanish proficiency, or fluency in other commonly spoken languages, to support better communication with diverse patient populations.
  
  

Work Location

This is a hybrid role based in the Inland Empire, with regular travel required to clinic sites in Pomona, Rancho Cucamonga, Chino, and Upland. While some remote work is possible, you will be on-site at clinics most days to support staff and ensure smooth adoption of our tools.

Why Join Us

• Career Growth: Direct mentorship from industry leaders and opportunities for advancement in a high-impact environment.
• Meaningful Impact: Play a key role in driving physician and clinical team satisfaction with product adoption and engagement
• Advanced Tech Stack: Utilize the latest in AI and data analytics tools to forge new pathways in medical care.
• Be Part of Something Revolutionary: Be a part of a company recognized for its innovative approach and commitment to transforming healthcare for the better.
  
  

Ready to step into a role at the intersection of healthcare and AI at one of the most innovative healthcare companies today? Apply now to become a part of our mission-driven team reshaping the future of healthcare delivery.

Salary range

$59,640—$75,000 USD

Company Overview

Over the past 40 years, Chaparral Medical Group (CMG) has established itself as a leading primary and multi-specialty care provider for California's Inland Empire. In 2022, CMG joined forces with Akido Labs, a tech-enabled healthcare company, to transform the healthcare experience from the ground up. This partnership joins CMG's medical services with Akido's innovative technology to relieve the frustrations felt by everyone involved in care delivery, from medical providers and their staff, to the patients and their families. Ultimately, this means our providers spend more time caring for patients and less time bogged down with administrative work.

As part of the Akido medical network, we are currently responsible for more than 250,000 patients in Southern California, with plans to expand into new markets across the U.S. We care deeply about the communities we serve and are committed to providing accessible, high quality healthcare that helps our patients and communities live their fullest lives.

We're building a dynamic, diverse and driven team as we continue to grow and broaden our impact. We are seeking passionate people who care deeply about helping patients and communities. We hope you'll join our team