Food/Drink Runner

Location: Alexandria, VA

Employment Type: Part-Time

Salary: Competitive

Job Description

Adherence to and successful execution of all standards, procedures and protocols described in the ARP Team Member Handbook and ARP Service Manual.

• Compliance with company rules and regulations without exception
• Arrive to work on time and in uniform. Absences and tardiness should be rare, and always communicated to management as far ahead of time as possible (minimum of 3 hours before your scheduled in-time)
• Adhere to company grooming and appearance standards
• Complete all assigned opening, closing and running sidework in a timely and thorough manner.
• Take excellent care of all guests, without exception. This includes assessing the needs of each guest you encounter, assuring the quality of our products and services and evaluating guest satisfaction.
• Interact with all guests in an engaging and welcoming fashion, establishing yourself as a positive representation of the ARP brand and that of your specific restaurant.
• Consistent communication with your teammates and management team to ensure critical information is relayed efficiently as needed. Inform management immediately any time a guest is displeased.
• Establish and maintain a constructive and cooperative working relationship with your teammates and managers, both in the Front and Back of House.
• Help to build and maintain a team-oriented environment in the workplace by bringing a consistent work ethic and participation level to every shift.
• Observe body language, inflection and responses of our guests to gauge their experience with us during their visit. Gather information as needed to assure guest satisfaction.
• Always grant guests the right away ahead of you or other team members.
• Wish guests a nice night or provide other salutations as they leave the restaurant.
• Comply with company policies and treat others with respect. Handle yourself in an ethical and professional manner at all times.
• Adhere to directives and complete requested tasks made by managers. If you disagree with a request, address privately with a manager you are comfortable talking to after your shift.
• Think critically to solve problems as they arrive. Consolidate your activities and steps of service to save unnecessary additional trips.
• Recognize if you are overwhelmed with your responsibilities and communicate to a manager or fellow teammate for assistance.
• Operate with awareness of and care for all guests around you, not just those in your assigned section.
• Pick up shifts for others in your department when possible if the need arises.
• Consistently assist your teammates with their own responsibilities anytime they are busy and you are not.
• Deliver timely results for any requests made my management to help other departments in the restaurant with a positive attitude.
• Always put guest happiness and the success of the restaurant team as a whole above that of your own.
  
  

Requirements

High school diploma or GED are preferred, but not required. Must have a proven track record as a Server at an ARP restaurant for at least six months.. Must speak English fluently and be able to write in basic English. Must be able to work well under pressure and be self-motivated. Must have good organizational, time management and sales skills. Good communication skills—both written and verbal. Must be dependable, reliable and be driven with minimal supervision. Must possess a high level of awareness, attention to detail and follow-through. Must be both effective and efficient at multi-tasking in pressure situations.