Service Coordinator

Job Description

Job Title: Service Coordinator

Location: Pharr, TX

Pay Rate: $15/hour / Monday-Friday 8:30am-5:30pm

Company Overview

Express Employment is seeking a Service Coordinator for the Pharr, Tx Area. This position requires a detail-oriented and proactive individual to manage a variety of service-related tasks, communicate with customers, and support our technicians to ensure smooth operations.

Job Overview

The Service Coordinator will be responsible for managing the day-to-day operations of our service department, including customer interactions, scheduling, handling service requests, and ensuring the proper documentation is provided for technicians. The ideal candidate will be able to multitask in a fast-paced environment, stay organized, and maintain excellent communication with both customers and internal teams.

Key Responsibilities

• Open shutters and un-transfer calls at the start of the workday.
• Answer, screen, and transfer incoming calls. Take messages and direct calls to the appropriate team members.
• Meet and greet customers in a professional and friendly manner.
• Demonstrate products and services to customers as required.
• Identify and prioritize urgent emails, responding promptly to inquiries.
• Manage work tickets, ensuring they are processed accurately and on time.
• Print and organize key documents such as cost reviews, vendor quotes, drawings, submittals, vendor purchase orders, work orders, order acknowledgements, and packing slips.
• Provide technicians with necessary documentation to perform their duties, including certificates, permits, preventive maintenance sheets, and other required paperwork.
• Maintain accurate customer records and ensure all required certificates and permits are up to date.
• Cross-reference documents like job order quotes, contracts, cost reviews, and other related paperwork to ensure compliance and accuracy.
• Register technicians for required training and manage the coordination and scheduling of their training sessions.
• Track certificate renewals and ensure technicians and company vehicles comply with necessary certifications.
• Create estimates and manage service calls to ensure timely completion and customer satisfaction.
• Manage timesheets, truckloads, and vehicle catalog data.
• Coordinate with third-party companies as necessary to ensure services are delivered efficiently.
• Oversee vehicle insurance policies, ensuring proper coverage is maintained.
• Perform end-of-day duties, including closing shutters, transferring calls to the after-hours system, checking that all gates and doors are secured, and setting the alarm before leaving for the day.
  
  

Requirements

• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to work efficiently under pressure in a fast-paced environment.
• Previous administrative or customer service experience is preferred.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and email management.
• Ability to work independently and as part of a team.
  
  

Working Hours

• Full-time, Monday through Friday.
• Must be available to work during business hours.
  
  

If interested, please call the office to 956-664-9675 EXT 1-58.

Please send your resume to the McAllen office.

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