Customer Service Representative

Description

Are you an experienced Customer Service Representative? Are you looking for a great company to grow with? If so, then we have an exciting opportunity at Meyer for you to make an impact in a strong, growing Workplace Solutions Company.

As a Customer Service Representative, you will be responsible for interacting with the company’s customers by addressing inquiries and resolving complaints. This role is full-time, based in Stratford, CT.

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization
• Additional duties as assigned
  
  

What You Need To Be Considered

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
  
  

Why Join Meyer?

What We Offer

• Competitive benefits to support your career, family, personal wellness, financial wellbeing, and retirement
• Opportunity to collaborate with talented teams across multiple states
• Inclusive and diverse work environment that fosters and encourages career development opportunities
• A culture encouraging work life balance
  
  

Family-owned since 1915, Meyer specializes in Workplace Solutions, providing expert services in Commercial and Residential Moving, Library Relocation, Records Management, Warehousing and Fulfillment, and Logistics. We’re committed to providing top-tier service, driven by core values of Honesty, Creativity, Stewardship, Integrity, and Dependability. As a community-focused company, we prioritize both client success and the well-being of our team. Join us and be part of a legacy of excellence.

EOE/M/F/D/V