Scrum Master

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Scrum Master

What Does a Successful Scrum Master Do At Fiserv

As a Scrum Master you are responsible to support and coach Agile teams of our Contact Service Technology (CST) by empowering them and providing methods and to enable quality delivery while maintaining a focus on the continuous improvement. You will plan, coordinate, and monitor medium to large sized scope and budget projects as well as partner with key business stakeholders to ensure a successful start-up and completion of a project. Responsible for removing impediments that may obstruct the pursuit of the CST’s goals and preserving flexibility and ability to respond to changes on the team. Lead the enhancement of best practices in relation to a high-performance team’s processes, artifacts and tools. Collaborates with other teams and assists the organization with launching, stabilizing and optimizing program-level and portfolio-level teams while adapting and promoting Agile frameworks, principles and practices.

What You Will Do

• Collaborate with Contact Service Technology (CST) and Client Care Organization (CCO), as well as other Fiserv divisions, to undertake diverse assignments that align with the needs, interests, and priorities of the business unit.
• Lead the planning, execution, and delivery of assigned projects within the Contact Service Technology (CST) portfolio.
• Provide visibility into delivery targets, commitments, progress and relevant team data necessary to provide maximum team transparency.
• Partner with and coach CST teams to achieve maximum project return on investment and meet PI objectives and milestones. Work with different teams to plan ahead and prioritize work.
• Identify upstream/downstream dependencies and support the team in risk management. Identify impediments and appropriately resolve them using a network of peers and formal channels.
• Participate in release planning such as PI Planning, Inspect & Adapt, Scrum of Scrums. Provide Scrum team statistics, identifying project dependencies, team capacity, velocity forecasts, burndowns/burn-ups, dashboards, and Program Board updates.
• Identify and manage cross-team dependencies and report progress and impediments.
• Establish regular communication cadences and collaborate with Leaders to ensure successful project execution.
  
  

What You Will Need To Have

• Bachelor’s degree in business, operations, data science, or related field.
• 4+ years of progressive experience in Project Management, particularly in data-centric or technology-driven environments.
• 2+ years of experience in managing the delivery of data-driven products and solutions to clients.
• 2+ years of familiarity with data engineering and data analytics tools and platforms (e.g., SQL, Snowflake, ADF).
• 2+ years of familiarity with Clarity and Atlassian tools.
• Current Fiserv systems experience.
  
  

What Would Be Great To Have

• Expertise in FinTech, Banking, Payments, IVR, Call Center, Fraud, and a strong understanding of Data Engineering and Data Science principles.
• Experience utilizing data and metrics to validate theories, confirm assumptions, and measure project success.
• A constant desire to learn, grow, and share knowledge, fostering a collaborative and innovative team environment.
• PMP (Project Management Professional) Certification or equivalent.
  
  

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank You For Considering Employment With Fiserv. Please

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
  
  

Our Commitment To Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note To Agencies

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning About Fake Job Posts

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.