Quality Manager

Description

As the Quality Manager, you will oversee the activities of the Quality Technicians across all shifts, conducting regular check-ins and maintaining open lines of communication daily to address any immediate concerns or challenges. This role involves reviewing quality processes, inputting non-conformance findings, and ensuring that quality management standards are followed. You will assist employees in resolving technical issues by interpreting standards and procedures, and report unresolved problems or any adjustments needed on SOPs to upper management.

Why SendCutSend?

SendCutSend is an industry-leading on-demand manufacturing company specializing in CNC laser cutting, CNC waterjet cutting, and CNC bending. We have facilities in Nevada, Kentucky, and Texas serving over 300,000 customers across the United States and Canada. Our mission is to make custom manufacturing accessible, affordable, and approachable for everyone from makers in their garage to Fortune 500 companies.

We have an amazing team dedicated to providing excellent service to our customers. We promote a people-first culture where teamwork, attention to detail, and a desire to constantly improve are valued and encouraged. Each employee has a personal, measurable impact on the success of the company, and ideas are welcomed from everyone. At SendCutSend, we're all about getting things done without the unnecessary fluff. If you're ready to roll up your sleeves and help us get sh*t done, we'd love to hear from you.

Essential Duties And Responsibilities

• Coordinate production audits and inspections, ensure the correct samples are pulled for quality assurance, and assess the quality standards and integrity of orders
• Establish clear performance expectations for Quality Technicians, provide guidance and constructive feedback, and recognize outstanding contributions to foster a positive work environment
• Perform Root Cause Analysis (RCA) and Correct/Preventative Action (CAPA) investigations and support any internal investigation and gathering of evidence
• Collaborate with Production, Engineering, Customer Service, and Quality counterparts at other locations to resolve quality issues, share best practices, and drive continuous improvement across the organization
• Document and address quality issues or concerns to maintain continuity in quality assurance efforts
• Facilitate regular shift handover meetings to ensure seamless communication between shifts
• Verify that critical safety control points are being maintained and recorded properly
• Maintain and update quality management logs and databases daily
• Perform other related duties as assigned by the Director of Operations
  
  

Requirements

• Management experience preferred
• Strong attention to detail
• Strong supervisory and leadership skills
• Strong problem-solving skills and the ability to prioritize and execute
• Excellent verbal and written communication skills
• Ability to multitask and deal with complex issues in a fast-paced environment
  
  

Benefits

• Medical, Dental, & Vision
• 401K with Company Match
• Paid holidays + PTO
• Lunch provided daily
• Employee discount on parts
  
  

Work Schedule

Flexible 5-day work week