External Quality Engineer - Warranty

Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

As part of our Manufacturing team, you’ll help build the world-class, state-of-the-art smart vehicles we're known for. In our plants around the world, we’re constantly developing new technologies and processes to further increase our efficiency. You'll get the satisfaction of making great products people use and love.

In this position...

Warranty analyst provides warranty claim, birth history detail from manufacturing and a detailed report of hardware upon return.

Responsibilities

What you'll do...

• Lead warranty reduction process by working with CBG (Core Business Group).
• Lead and support warranty special ad hoc assignments with minimal supervision.
• Comfortable with databases and able to write queries/Access data base/pivot tables.
• Lead continuous process improvement enhancements.
• Assures robustness of resolution actions and tracking of closure.
• Understand all plant weaknesses by working with quality engineers on escape points and problem solving /resolution.
• Focus on data to drive variation reduction in all warranty matters; help drive cost effective solutions.
• Contact dealerships and work on reducing dealer cost of claims.
• Work with product engineering on design improvements and robustness opportunities to reduce warranty.
  
  
  

Qualifications

You'll have...

• High School Diploma or GED
• Ability to work independently and make decisions with minimal supervision
• Ability to lead cross-functional groups to resolve concerns
• Strong written and oral communication skills: you will be speaking or presenting to Ford leadership or representing Ford while engaging with 3rd party suppliers
• High level of analytical skills to trend quality data and take appropriate actions
• Ability to positively influence change
• Ability to handle complex issues and multi-tasking
• Strong organizational skills
• Proficiency in using Outlook, Excel, and PowerPoint. Understanding of the concepts and principles surrounding Business Objects, SharePoint, and other Ford-specific software.
  
  
  

Even better, you may have...

• Bachelors Degree or equivalent experience
• Warranty, Production, and/or Manufacturing Quality experience preferred.
• Experienced in working with GSAR, GCQIS, WPAC, Global 8D, Data cubes, and BSAQ preferred.
• EV/ battery, JD Power experience.
• Six Sigma skills and previous quality experience preferred.
  
  
  

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.
  
  
  

For more information on salary and benefits, click here: https://fordcareers.co/GSRnon-HTHD

This position is a range of salary grades 6, 7 and 8.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

About Us

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.

About The Team

We build world-class vehicles in our plants around the world, constantly developing new technologies and processes to further increase our efficiency. It’s our people who really make the difference. We encourage all of our employees to think outside the box to help us find better and more efficient ways to manufacture our vehicles.