Remote Expert Supervisor
Protech Automotive Solutions
Date: 11 hours ago
City: Lewisville, TX
Contract type: Full time
Remote
Protech Automotive Solutions is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers.
Job Summary
Provides technical product support to clients and customers
Essential Job Duties
Job Summary
Provides technical product support to clients and customers
Essential Job Duties
- Applies technical knowledge to assist customers
- Answers inbound and outbound phone calls in support of autel scanning unit
- Answers technical questions relating to the scanning procedures of the autel unit
- Conducts research to understand, explain, and resolve technology issues
- Ensures response times are quick and effective to appropriately resolve requests
- Other duties as assigned
- High school Diploma or GED
- IT experience 2+years
- Must provide excellent customer service
- Must have professional phone etiquette
- Problem solving and decision making, sound judgement
- Extended and/or weekend hours maybe be required
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