Video Interpreter
Burnes Home Accents
Date: 9 hours ago
City: Rancho Cordova, CA
Contract type: Full time
Description
Remote Video Interpreters facilitate communication and bridge cultural divides between healthcare providers and their Limited and Non-English Proficient Patients. Services are delivered via video phone to a nationwide client base.
Essential Duties And Responsibilities
Requirements:
Education & Experience
Remote Video Interpreters facilitate communication and bridge cultural divides between healthcare providers and their Limited and Non-English Proficient Patients. Services are delivered via video phone to a nationwide client base.
Essential Duties And Responsibilities
- Grasp ideas spoken and heard only once, then convey these ideas in a second language instantly, accurately, completely and adhere to the style and intent of the speaker
- Provide cultural frameworks as necessary to bridge understanding between parties who do not share a common culture
- Maintain confidentiality regarding personal or healthcare issues or any other information learned in an interpreting encounter as required by HIPAA
- Troubleshoot technical issues to include Internet, phone and headset
- Record client and technical issues as directed
- Provide stellar customer service to clients
- Maintain adequate productivity levels
- Other duties as assigned
Requirements:
- Fluently speak, read, and write in English and in Spanish
- Knowledge of anatomy, major body systems, and medical terminology in Spanish and English
- Demonstrated exceptional communication skills to include conveying necessary information accurately, listening effectively, and asking questions where clarification is needed
- Must successfully pass pre-screening test (unless certified by a recognized National Certification) and applicable background tests
- Ability to professionally communicate with various diverse backgrounds and cultures
- Exhibit and maintain professional and ethical behavior at all times
- Work effectively with minimal supervision
- Ability to efficiently multi-task when work circumstances become fast-paced
- Willing to accept all manner of interpreting assignments
Education & Experience
- 3 year Interpreter experience + 40 Hours Interpreting Training
- HS Diploma/GED (or higher preferred) or relevant work experience
- Must pass written and oral national certification (CCHI/National Board) within one year of hire date
- Preferably comfortable with Internet and Technology
- Knowledge of Professional Standards and Protocols for Healthcare Interpreters
- Successful completion of the Language World Services, Inc. Interpreter Orientation and Training Program. Which includes classroom and practical experience
- Ongoing professional training (six hours of continuing education annually).
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