Partner Support Agent
Partner.Co
Date: 7 hours ago
City: Lehi, UT
Contract type: Full time
Remote
About Us
Partner.Co is a global health and wellness company that partners with independent Brand Partners to help people achieve a body, business, and lifestyle they love.
Through our Partnership Marketing process, we provide Brand Partners with everything they need to build their business, and we provide our customers with high-demand products in the wellness, fitness, skincare, and personal care spaces.
Check out the links below to learn more about us!
Partner.Co is a dynamic company with offices around the globe. Our international presence enables our corporate staff to engage with diverse cultures as we collaborate and thrive as one high-performing, energetic team.
We foster a collaborative culture where hard work is balanced with fun, and every team member's contributions are valued. Your impact matters, and we encourage all ideas!
We are passionate about health and wellness! As a member of our team, you can receive guidance, support, and amazing products to help you achieve your personal wellness goals. Plus, you'll have a community of friends cheering you on every step of the way!
The Opportunity
As a Partner Support Agent, you’re the voice of the brand! You’ll be the go-to expert for our Brand Partners — providing fast, effective, and personalized solutions across phone, chat, and email. You’ll thrive in a dynamic, fast-paced environment where every interaction is an opportunity to make a difference. We expect an exceptional level of customer service and professionalism in every interaction.
What You’ll Do
Health Benefits - Including Medical, Dental, and Vision insurance, as well as HSA contributions
Flexible Paid Time Off – Take the time you need, plus 11 company holidays!
401(k) - We match 100% up to 3% of your contribution, and then another 50% up to 5% of your contribution. We guarantee Safe Harbor immediate vesting.
Mental Health Benefits - All employees have access to our Employee Assistance Program (EAP), giving you free mental health resources and helpful tools.
Supplemental Benefits - Including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
Legal Services – Consult with attorneys for free if the need ever arises, and receive resources for creating legal documents, filing taxes, etc.
Effective Products – Gain access to our full range of health & wellness products.
Our Values
We approach our work every day with a few things in mind:
True Partnership – We are True Partners. We exemplify servant leadership and know that when we serve each other with integrity, every interaction is a step towards collective success. Unite, serve, succeed – together we triumph.
No. 1 Investment is Health – We recognize that our health is our most important asset, and we aim to help people regain and maintain their personal health on a global scale.
Customer Focused – We believe customers are both the foundation and lifeblood of our business. We’re in the business of building lifelong relationships with our customers. Our customers’ health and prosperity are our ultimate success, their empowerment is our greatest reward.
Real Products, Real Results – Our solutions redefine health, backed by unwavering science. We transform our customers’ health through products that are guaranteed, tested and proven. Our science, your health.
Excellence in Every Act – Excellence threads our every endeavor. When we make a mistake, we own it and fix it. We proactively solve problems with integrity, kindness and bold humility. We move fast while relentlessly innovating and improving.
Courage to Lead – We courageously empower our community with daily healthy habits, products, tools and systems that transform health, finances and freedom. Lead with courage, transform lives – be bold, be brave.
Dream Big, Act Now – Imagination fuels us, immediate action propels us. We inspire people to realize their dreams through daily consistent action. We believe life is an adventure to be thoroughly enjoyed. Dream fearlessly, act swiftly – live the adventure.
Culture of Performance – At Partner.Co, we work together as individuals and as teams to do our best work every day. We keep each other accountable and all strive to perform to the highest of our abilities each day.
Work is an Adventure – We are accomplishing something great and having a real impact on the world, which means every day brings its own challenges and rewards. It’s an exciting experience to be along for the ride!
Built to Last – We are crafting a legacy company built with integrity and honor, that will stand the test of time, promising to enrich lives for generations to come.
Interviewing @ Partner.Co:
Every Company Has a Different Interview Process And We Know It Can Be Stressful. Here Is What You Can Expect For a Typical Interview Process At Partner.Co
Partner.Co is a global health and wellness company that partners with independent Brand Partners to help people achieve a body, business, and lifestyle they love.
Through our Partnership Marketing process, we provide Brand Partners with everything they need to build their business, and we provide our customers with high-demand products in the wellness, fitness, skincare, and personal care spaces.
Check out the links below to learn more about us!
- Our Story
- Our Values & Community
- Leadership
- Clinical Studies
Partner.Co is a dynamic company with offices around the globe. Our international presence enables our corporate staff to engage with diverse cultures as we collaborate and thrive as one high-performing, energetic team.
We foster a collaborative culture where hard work is balanced with fun, and every team member's contributions are valued. Your impact matters, and we encourage all ideas!
We are passionate about health and wellness! As a member of our team, you can receive guidance, support, and amazing products to help you achieve your personal wellness goals. Plus, you'll have a community of friends cheering you on every step of the way!
The Opportunity
As a Partner Support Agent, you’re the voice of the brand! You’ll be the go-to expert for our Brand Partners — providing fast, effective, and personalized solutions across phone, chat, and email. You’ll thrive in a dynamic, fast-paced environment where every interaction is an opportunity to make a difference. We expect an exceptional level of customer service and professionalism in every interaction.
What You’ll Do
- Prioritize inbound calls, offering real-time assistance with professionalism and care
- Provide multi-channel support (phone, chat, email) with efficiency and empathy
- Deliver quick, accurate solutions while maintaining a high level of service
- Handle escalated calls with professionalism and poise
- Manage and update orders and account information
- Provide technical support and conduct research
- Track interactions, tickets, and feedback that help improve our systems
- Act as a trusted partner to our field reps, building strong relationships through consistent, high-quality support
- Be accountable to a monthly performance scorecard — a tool for growth, recognition, and continuous improvement
- Patience, positivity, and a "how can I help?" attitude
- Strong communication skills — both verbal and written
- Sharp problem-solving and decision-making skills
- Detail-oriented multitasker with a passion for getting things right
- Discreet and trustworthy when handling sensitive information
- A natural leader who brings consistency, reliability, and initiative
- Bilingual in English and Spanish or French strongly preferred
- A passion for health & wellness
- A desire for growth
- Servant leadership skills
Health Benefits - Including Medical, Dental, and Vision insurance, as well as HSA contributions
Flexible Paid Time Off – Take the time you need, plus 11 company holidays!
401(k) - We match 100% up to 3% of your contribution, and then another 50% up to 5% of your contribution. We guarantee Safe Harbor immediate vesting.
Mental Health Benefits - All employees have access to our Employee Assistance Program (EAP), giving you free mental health resources and helpful tools.
Supplemental Benefits - Including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
Legal Services – Consult with attorneys for free if the need ever arises, and receive resources for creating legal documents, filing taxes, etc.
Effective Products – Gain access to our full range of health & wellness products.
Our Values
We approach our work every day with a few things in mind:
True Partnership – We are True Partners. We exemplify servant leadership and know that when we serve each other with integrity, every interaction is a step towards collective success. Unite, serve, succeed – together we triumph.
No. 1 Investment is Health – We recognize that our health is our most important asset, and we aim to help people regain and maintain their personal health on a global scale.
Customer Focused – We believe customers are both the foundation and lifeblood of our business. We’re in the business of building lifelong relationships with our customers. Our customers’ health and prosperity are our ultimate success, their empowerment is our greatest reward.
Real Products, Real Results – Our solutions redefine health, backed by unwavering science. We transform our customers’ health through products that are guaranteed, tested and proven. Our science, your health.
Excellence in Every Act – Excellence threads our every endeavor. When we make a mistake, we own it and fix it. We proactively solve problems with integrity, kindness and bold humility. We move fast while relentlessly innovating and improving.
Courage to Lead – We courageously empower our community with daily healthy habits, products, tools and systems that transform health, finances and freedom. Lead with courage, transform lives – be bold, be brave.
Dream Big, Act Now – Imagination fuels us, immediate action propels us. We inspire people to realize their dreams through daily consistent action. We believe life is an adventure to be thoroughly enjoyed. Dream fearlessly, act swiftly – live the adventure.
Culture of Performance – At Partner.Co, we work together as individuals and as teams to do our best work every day. We keep each other accountable and all strive to perform to the highest of our abilities each day.
Work is an Adventure – We are accomplishing something great and having a real impact on the world, which means every day brings its own challenges and rewards. It’s an exciting experience to be along for the ride!
Built to Last – We are crafting a legacy company built with integrity and honor, that will stand the test of time, promising to enrich lives for generations to come.
Interviewing @ Partner.Co:
Every Company Has a Different Interview Process And We Know It Can Be Stressful. Here Is What You Can Expect For a Typical Interview Process At Partner.Co
- Once your application is received, we will review it and let you know if you’re a potential fit for the position.
- 15-minute phone call with a member of the HR team to get to know you and your background a bit better
- 30-60-minute virtual interview with the Hiring Manager
- Final Decision
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