IT Helpdesk Tier 1
Pasona N A, Inc.
Date: 13 hours ago
City: Manhattan, NY
Salary:
$60,000
-
$70,000
per year
Contract type: Full time
Job Description
PRIMARY RESPONSIBILITIES:
PRIMARY RESPONSIBILITIES:
- Serve as the first point of contact for customers seeking technical assistance via phone or email
- Support users using Helpdesk ticket system and follow up as needed
- Maintain and create technical documents (user manuals, procedures)
- Install, configure, and troubleshoot software for users
- Set up, install, and configure hardware (PCs, printers, etc.)
- Communicate with vendors/manufacturers regarding orders, replacements, and technical support
- Plan and conduct user training at client sites
- Knowledge of Windows 10, Microsoft Office, Exchange/Outlook, Office 365, Adobe Acrobat, and basic database skills
- Excellent Microsoft OS and Office product skills
- Strong PC knowledge and troubleshooting skills
- Basic understanding of networks and cloud systems
- Excellent communication skills (Japanese is a plus)
- Strong customer service and team orientation skills
- Must be authorized to work in the U.S.
- Bachelor’s Degree in MIS or CIS
- Entry-level experience in IT Helpdesk or similar role is a plus
- Experience in a Japanese company is a plus
- Microsoft Certifications are a plus
- Project management involvement is a plus
- Industry: Computer/IT Services
- Salary: $60,000–$70,000
- Working Hours: 9:00 am – 6:00 pm (Mon–Fri), flexible for late hours if needed
- Career Level: Entry Level
- Experience: Experienced, Non-Manager
- Education: Bachelor’s Degree
- Job Type: Full-Time Employee (Exempt)
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