Product and Data Operations Manager

Benefits:

• Paid holidays
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Wellness resources
  
  
  

BODYBAR Franchising is seeking a strategic, tech-savvy, and detail-oriented professional to oversee its CRM and POS platforms (Mariana Tek and Xplor Growth). Reporting to the COO, this hybrid role combines platform management with business intelligence to support cross-functional teams and inform key business decisions. The individual will manage processes related to pricing, promotions, data integrity, and studio functionality, while also serving as a primary point of contact for vendors and internal stakeholders. Additionally, the role will lead the development of performance dashboards, synthesize data across departments, and deliver executive-level reporting that enhances operational clarity and supports strategic alignment.

Essential Duties & Responsibilities

System Oversight and Platform Management

• Serve as the internal lead for POS and CRM platforms (Mariana Tek and Xplor Growth), ensuring system health, SOP compliance, and consistent functionality.
• Manage daily operations—user setup, troubleshooting, ticket resolution, and platform support.
• Test updates, integrations, and new features in coordination with vendors and internal teams.
• Work cross-functionally to implement pricing, packages, and promotions within the platform.
  
  
  

Cross-Functional Project Support

• Act as liaison between the HQ team and system vendors to ensure timely resolution of issues and rollouts of new features or initiatives.
• Provide guidance to franchisees and internal teams on best practices for system usage and optimization.
• Spearhead special projects tied to platform evolution, product enhancements, and customer experience improvements.
• Identify opportunities to streamline workflows and reduce manual tasks across departments using automation, system features, or process redesign.
  
  
  

Data Analysis & Reporting

• Build and maintain dashboards to track KPIs across departments (e.g., sales, retention, revenue, presale).
• Extract and analyze data from CRM, POS, and marketing systems to support executive decisions.
• Identify trends, risks, and opportunities through reports and ad-hoc analysis.
• Deliver executive summaries with insights and clear visualizations.
• Ensure onboarding and presale materials align with BODYBAR’s brand and standards.
  
  
  

Vendor Relationship Management

• Build and manage relationships with technology vendors to ensure system uptime, responsiveness, and alignment with BODYBAR’s evolving needs.
• Evaluate vendor performance and collaborate on ongoing platform improvements and roadmap planning.
  
  
  

Governance & Data Integrity

• Ensure data integrity, access controls, and system usage adhere to company policies and industry best practices.
• Coordinate with IT, legal, or external vendors to manage risk and protect sensitive information.
  
  
  

Additional Responsibilities

• Be a professional, communicative, engaging, and shared-values support team representative in front of franchisees and vendors.
• Present growth strategies, progress reports, and outcomes to the senior leadership team.
• Perform other duties as assigned.
  
  
  

Qualifications & Experience

• 3–5 years managing CRM/POS platforms, business operations, or data analysis, preferably in fitness, wellness, or franchising.
• Proven cross-functional experience driving system changes and process improvements.
• Experience with Mariana Tek, Xplor Growth, or similar platforms preferred.
• Skilled in dashboard creation and data visualization tools (e.g., DOMO, Tableau, Power BI, Google Data Studio).
• Familiar with API tools, data exports, and basic system troubleshooting.
• Proven ability to analyze KPIs, forecast performance, and deliver data-driven recommendations.
• Experience managing vendor relationships.
  
  
  

SKILLS AND COMPETENCIES

• Strong strategic thinking and problem-solving focused on innovation and growth.
• Technically skilled and comfortable navigating systems and tools.
• Analytical and detail-oriented, turning data into actionable business insights.
• Excellent communication and interpersonal skills for working with franchisees, vendors, and teams.
• Self-motivated and adaptable, managing multiple projects under tight deadlines.
• Proficient in POS/CRM systems, data analytics, and Microsoft Office; Salesforce and BI tools a plus.
• Collaborative team player committed to shared goals.
• Passion for fitness and wellness, with knowledge of Pilates and boutique fitness preferred.
  
  
  

Flexible work from home options available.

BODYBAR Pilates is a boutique fitness franchise. Each location is independently owned and may have varying perks, compensation, and employment requirements. Contact the location you are applying to directly for specific employment questions.