Call Center Agent

Seronda Networks is Hiring: Call Center Agent On-Site Position)

About Us: At Seronda Networks, we provide cutting-edge solutions and offer a work environment where you can grow professionally, collaborate with passionate team members, and have your contributions recognized. Join us as we continue to transform ideas into realities and shape a brighter future together.

Location: Cleveland, OH (This is an on-site position. Candidates must work from our office location.)

Working Hours: Monday to Friday

Salary Range: $40,750 - $49,860 per year

Receptionist Overview: We are seeking a dedicated and enthusiastic Call Center Agent to join our team. In this pivotal role, you will be the first point of contact for our valued customers, providing exceptional service and support through various communication channels. As a Call Center Agent, you will handle inquiries, resolve issues, and deliver accurate information while ensuring customer satisfaction remains a top priority.

Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
• Document customer interactions accurately in our database to ensure consistent service delivery.
• Identify customer needs and provide appropriate solutions or escalate issues as necessary.
• Follow company policies and procedures to resolve customer complaints and issues effectively.
• Maintain product knowledge and stay up to date with new services and offers to provide accurate information to customers.
• Meet daily metrics for call handling time, customer satisfaction, and issue resolution.
  
  
  

Qualifications:

• High school diploma or equivalent; further education or certifications related to customer service are a plus.
• Proven experience in a call center or customer service role is preferred but not mandatory.
• Excellent verbal communication skills, with a friendly and professional phone manner.
• Strong problem-solving abilities and a desire to help customers find solutions.
• Basic computer skills, including proficiency in Microsoft Office and CRM software.
• Ability to handle stressful situations with a calm and positive demeanor.
  
  
  

Benefits:

• Competitive salary with opportunities for growth and advancement.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company match.
• Paid time off and holidays.
• Collaborative and supportive work environment.
• Ongoing training and professional development opportunities.
  
  
  

If you are personable, organized, and thrive in a fast-paced environment, we encourage you to apply for the Call Center Agent role at Seronda Networks! Be part of our mission to create a welcoming and efficient workspace.

Seronda Networks is an equal opportunity employer committed to diversity and inclusion.

Note On-site work in Cleveland, OH