IT Support Specialist

Position Summary

Bay FC is seeking a resourceful and motivated IT Support Specialist to support our growing environment. In this role, you’ll be a key part of the support team, helping end users resolve issues, adopt new technologies, and stay productive. The ideal candidate has a solid foundation in IT support, learns quickly, communicates clearly, and is eager to expand their skill set, and work with an exciting team.

Responsibilities

• Offer support for hardware, software, and network-related issues to Bay FC staff.
• Configure, manage, deploy, backup & support all laptop, desktop and mobile devices.
• Utilize MDM solutions such as Rippling, MS Intune, Apple Business Manager and others as needed to configure, manage, deploy, & support all laptop, desktop and mobile devices.
• Configure, manage, and support Microsoft Entra ID, Microsoft Office 365 Suite, MS Teams, MS Teams Phone, MS Exchange Online, MS SharePoint, MS OneDrive, Slack, Zoom, Adobe, and other applications.
• Configure, manage, and support conference room technology.
• Responsible for New Hire Onboarding and Offboarding, might conduct training sessions to help users understand and utilize technology effectively.
• Utilize ticketing system to track, prioritize, and resolve technical support requests efficiently.
• Maintain asset inventory, asset tracking, and licensing.
• Maintain detailed records of support requests and contribute to the creation of documentation.
• Identify and resolve technical issues through effective problem-solving techniques.
• Respond to Cyber incidents and escalate as needed.
• Work closely with the IT Manager to escalate and resolve complex issues.
• Assist in the maintenance and updating of IT systems and infrastructure.
• Other related duties as assigned.
  
  

Qualifications

• Bachelor's degree in information technology, computer science, or related field preferred (or equivalent work experience).
• Self-motivated, with a positive attitude and a strong work ethic.
• Excellent verbal and written communication skills.
• Ability to organize and prioritize tasks.
• Strong problem-solving skills and attention to detail.
• Willingness to work flexible hours, including evenings and weekends.
• Minimum two years of experience in a technology support position, 3-5 years preferred.
• Physical ability to perform tasks such as kneeling, walking, reaching overhead, and lifting up to 50lbs
  
  

Compensation

The anticipated salary range for this role is between $60,000- $70,000. Hired applicant will be eligible to receive an annual discretionary bonus. Actual starting pay may vary based on a range of factors which can include experience, skills, and scope.

Background

Bay FC is the first National Women’s Soccer League (NWSL) team in the Bay Area and currently in their second season in the NWSL. Co-founded by four U.S. Women’s National Team legends—Brandi Chastain, Aly Wagner, Danielle Slaton, and Leslie Osborne—in partnership with global investment firm Sixth Street, Bay FC is changing the face of women’s soccer as we know it.

Bay FC is a team that defies convention and transcends culture. We are proud to represent the Bay Area with its tapestry of different ethnicities, languages, climates, and ideas. Our team is a uniting force, building a culture of belonging and shared pride. We are a beacon of hope and connection, welcoming and embracing all fans. Our stadium is a home for people of all backgrounds and identities. We are the bridge that unites the Bay’s diverse communities. Through our actions and our love of the game, we aim to inspire and improve the lives of others.

While our community is our foundation, our love of football is our reason for being. We have the fire to be the best, and we will show up on the field every day with intensity, competitiveness, passion, and a drive to win.

Bay FC is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, or any other characteristics protected by applicable federal, state or local laws.