Scheduler

Job Description

Works directly with patients to schedule visits. Works directly with departments to complete scheduling needs when appropriate.

Responsibilities

• TECHNICAL TASKS
• Monitors departmental equipment and notifies lead scheduler of equipment concerns realizing that any downtime can affect service to customers
• Assists fellow members of the scheduling team with operational issues to further knowledge and ensure a productive and service oriented environment
• CRITICAL THINKING
• Completes all duties scheduled during the workday without interference to the quality of work
• Responds to changes in the work schedules as necessary; continually uses time to departmental advantage
• Regularly accepts additional works during slow periods; asks team leader, Supervisor or Director what needs to be done
• Continually strives to make use of time during the day through careful coordination of daily tasks
• Demonstrates a consistent level of performance; maintains progress on special projects when other duties are complete
• Reports any problems with the normal workflow to the Team Leader, Supervisor or Director.
• Assists other department employees as needed; assumes additional responsibilities while other employees are on vacation or not scheduled to work
• Consistently demonstrates a willingness to help with work that needs to be done; willing to stay late to complete assigned tasks
• Demonstrates an understanding of all policies and procedures concerning the responsibilities of scheduling
• Adheres to departmental policies and procedures regarding patient care with special attention to biohazard procedures.
• Assists other schedulers by sharing information on new procedures
• Consistently demonstrates the ability to assess a situation, consider alternatives and choose the appropriate course action
• Always keeps all information regarding patients registration confidential
• Continually strives to learn an help develop new programs and systems
• Attends in-house educational programs that are relative to the established Departmental duties (departmental meetings)
• Knowledgeable in the admissions process to pre register patients as needed
• INTERPERSONAL RELATIONS
• Handles scheduling duties while always remaining open to any other assistance customers may need.
• Demonstrates excellent telephone skills when handling phone calls, always remaining professional and courteous
• Consistently demonstrates sensitivity to the needs of callers and customers
• Demonstrates effective communication skills by conveying necessary information accurately, listening effectively and asking pertinent questions where clarification is needed
• Interacts with all co-workers in a way that promotes a harmonious and cooperative working environment, using humanistic attitude of compassion, understanding, respect and dignity
• Consistently works well with those in authority positions and with the supervisor to improve departmental operation and customer service
• Assists other employees or areas of department when own assigned work is completed to assure efficiency, maintaining the shortest possible turnaround time
• Organizes and consistently completes work within acceptable time limits to facilitate customer service and facilitate efficient departmental operation
• Adapt to changes or unusual circumstances in a way that promotes cooperation and minimizes disruption to working environment (does not negatively affect the quality of work, productivity, or the attitude of other workers
• Establishes a good rapport and cooperative working relationships with members of the Admission Department, nursing, physicians, and physicians office personnel, and other hospital staff
• Other duties as assigned
• Consistently performs 12 organizational Service Standards focused on Values, Service, and Quality.
  
  

Qualifications

• High School diploma
• Medical and scheduling experience preferred
  
  

About Us

The Franciscan Missionaries of Our Lady Health System is a leading health care innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible.

This commitment is grounded in a history that is more than 100 years old, but reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care.

In the last fiscal year, Franciscan Missionaries of Our Lady Health System had:

• 1,747 Licensed Beds
• 65,322 Discharges
• 44,592 OR Procedures
• 10,827 Full Time Employees
• 331,360 Inpatient Days
• 1,915 Active Medical Staff
• 229,296 Emergency Visits
  
  

As a nonprofit, mission-focused Catholic healthcare ministry, we give special attention to our citizens who are most in need. During the most recent fiscal year, we provided more than $39 million in unreimbursed care and community support to the underprivileged.

Our health system is one of the largest in Louisiana, with hospitals, clinics and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisiana’s citizens, and serve in Mississippi's largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereby accelerating our ability to improve care and solve challenges.

Since our founding in Monroe, Louisiana in 1911, we have been blessed by the guidance of the Franciscan Sisters. Through their guidance and steadfast example, we have committed to assure that we perpetuate their healing ministry for another hundred years. It is a noble purpose we strive to fulfill every day.

Headquartered in Baton Rouge, Louisiana, we serve patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information system. Our health system has partnered with the State of Louisiana as it transforms its healthcare delivery system. The partnership includes inpatient acute care and primary care delivery in Baton Rouge and Bogalusa.

Following in the footsteps of our founders, the Franciscan Missionaries of Our Lady, our team members and physicians are called to provide high quality care and compassion to all people, especially those most in need.

As we look to the future of our healthcare ministry, we chart our course by “going where we are called.”